Customer Support Executive P2P #BPO Jobs
Gratitude IncCustomer Support Executive P2P #BPO Jobs
Job Description
Key Skills
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sRole/Skill: P2P Process - Team Member
Location: Chennai
Experience: 2-6 Years
Band: BPO 1/2/3
Shift: US Time
Salary: up to 9 LPA
Graduation & Experience:
Graduates – B.Com / BBA
Minimum experience of 2 to 6 years in P2P process
Essential Requirements:
P2P knowledge/experience – Invoice processing, Payments, Travel & Expense
Good written and verbal communication
Good understanding of Business e-mail writing etiquette
Good Analytical Skills
Ability to prioritize and manage multiple responsibilities
Working knowledge of MS Office, Oracle & HighRadius
Desired Requirements:
Worked in Oracle, P2P ServiceNow issue resolution process
Key tasks and responsibilities:
Processes Invoice exceptions, Handling payment queries, process T& E request in Concur
To maintain daily SLA’s
Reconciliation of Vendor account
Research and resolve discrepancies
Query resolution - Handling onshore and offshore team queries
Ensuring the SOP’s are updated timely
*Ex TCS Employees can't apply
PAN and DOB are required for profile creation*
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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