HR Operations Team Lead
Gratitude IncHR Operations Team Lead
Job Description
Key Skills
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Job title: HR Operations Team Lead | Bangalore
Job description : We are looking for an experienced HR Operations Team Lead to manage HR Operations / Shared Services activities supporting international geographies. The role involves leading a team of 15+ resources, ensuring high-quality service delivery, managing global HR processes, handling client and stakeholder relationships, and driving continuous improvement.
Experience: 7-12yrs
Location: Bangalore
Key Responsibilities:
Team Leadership & Management
- Lead, mentor, and manage a team of 15+ resources.
- Allocate tasks, monitor performance, and drive accountability to achieve operational goals.
- Manage team engagement, development, and performance evaluations.
- Conduct performance management activities, including annual ratings and performance reviews.
- Foster collaboration, innovation, and continuous improvement.
Service Delivery & Operations
- Oversee end-to-end service delivery across key HRO areas including:
- Global Benefits
- Total Rewards
- Invoice Processing
- Wellbeing Benefits
- Global Mobility
- Manage high-volume operations while maintaining accuracy, quality, and timely delivery.
- Identify and implement process improvements to enhance efficiency and client satisfaction.
- Ensure compliance with HR processes, documentation standards, and quality requirements.
Client & Stakeholder Management
- Build and maintain relationships with global clients and internal/external stakeholders.
- Act as the primary point of contact for escalations and strategic discussions.
- Provide regular service delivery updates, insights, and performance reports.
- Manage complex stakeholder interactions and resolve operational issues effectively.
Technical Expertise
- Utilize HRO systems such as Workday, Darwin, and ServiceNow to support seamless service delivery.
- Manage and monitor activities through ServiceNow or similar ticketing platforms.
- Stay updated on HRO technology trends and functionalities.
Strategic Planning & Continuous Improvement
- Collaborate with leadership on service delivery and team development strategies.
- Drive initiatives to expand service offerings and align operations with organizational goals.
- Analyze operational data and identify opportunities for process improvement.
Required Qualifications:
- Bachelor's or Master's degree in any discipline.
- 7–10 years of HR Operations / Shared Services experience supporting international geographies.
- Hands-on experience with ServiceNow or similar ticketing tools.
- Strong understanding of HR processes, compliance, and documentation standards.
- Excellent written and spoken English communication skills.
- Strong stakeholder management, critical thinking, problem-solving, and decision-making skills.
- Proven experience managing and motivating teams in a fast-paced global environment.
- Strong attention to detail, quality control, and compliance mindset.
- Willingness to work in 24x7 / US shifts and extended hours as required.
Important points:
- Candidates who have previously worked with TCS are not eligible.
- PAN and Date of Birth will be required for profile creation.
Role
Billing Team Lead
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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