HR Reporting & MIS Specialist

Gratitude Inc

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4 days ago

4-8 Year(s)

₹ 60 - ₹ 70 Thousand p.m

Bangalore (Bangalore)

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Job Description

Key Skills

Data Analysis Management information system (MIS) MIS Reports Stakeholder Management SLA Requirements Advanced Excel Excellent Communication Excellent Communication Excellent written and oral communications skills Excellent English communication and presentation skills SLA compliance Advanced Excel & Data Analysis SLA & KPI Adherence Stakeholder & Client Management Advanced Excel (Power Query, Pivot, VLOOKUP/INDEX-MATCH)

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HR Reporting & MIS Specialist

Location: Bangalore OR Mumbai, India | Work Setup: Onsite, US Shift

Job Type: Full-time | Band: BPO 3 | Experience: 4–8 Years

Job IDs: 418625 | 418628 | Salary: Up to 9 LPA[Bangalore][Mumbai]

Position Overview

Own HR Reporting and MIS for global stakeholders. Prepare reports, dashboards, and custom datasets with accuracy. Provide data-driven insights to HRBPs and leadership with strong English communication and analytical rigor.

Key Responsibilities

- Reporting & Analytics: Gather, analyze, and interpret HR data to deliver accurate, timely reports and dashboards

- Process Excellence: Continuously improve reporting processes, data definitions, and standard reports. Document SOPs and step guides

- Stakeholder Management: Collaborate with global HRBPs and stakeholders. Address ad-hoc data requests and special projects

- SLA & KPI Management: Meet/exceed SLA and KPI targets while maintaining high data quality standards

- Compliance & Improvement: Ensure policy adherence and confidentiality. Identify process improvements for efficiency and accuracy

Required Qualifications

- Education: Any Graduate

- Experience: 5–7 years in HR Reporting, MIS, or Data Analysis

- Skills: Advanced Microsoft Excel, Tableau & Cognos, Basic Workday Reports, Documentation Validation

- Competencies: Global stakeholder management, Process improvement, SLA/KPI adherence, Exceptional English communication, Strong attention to detail & analytical skills[Mandatory]

Working Conditions

- Shift: US Hours: 5:30 PM to 3:30 AM IST. Onsite only. No WFH

- Flexibility: Must be open to extended hours to meet deadlines

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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Norman Bogonko

Recruiter - Gratitude Inc

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