HR Specialist - Employee Relations & Case Management (US Shift)
Gratitude IncHR Specialist - Employee Relations & Case Management (US Shift)
Job Description
Key Skills
31 candidate(s) have already applied for this Job. Apply now
Role: Talent Consultation Analyst
Location: Mumbai
Experience: 5–8 Years
Employment Type: Permanent
Shift: US Shift
Role Overview
TCS is looking for an experienced Talent Consultation Analyst to manage Employee Relations and HR disciplinary case management within a US HR environment. The role involves end-to-end ownership of employee cases, providing policy guidance, supporting managers and employees, ensuring compliance with company policies and US labor practices, and delivering a consistent employee experience.
Key Responsibilities
- Manage the complete lifecycle of HR disciplinary cases from initiation through closure.
- Handle employee relations cases involving attendance, misconduct, job abandonment, call avoidance, unauthorized settlements, and related issues.
- Provide expert guidance to managers on HR policies, disciplinary procedures, and case resolution.
- Ensure all cases are managed in accordance with company policies, legal requirements, and HR best practices.
- Maintain accurate case documentation, records, reports, and audit trails.
- Communicate effectively with employees, managers, and stakeholders throughout the case management process.
- Analyze case trends and recommend process or policy improvements.
- Demonstrate empathy, active listening, and professionalism while handling sensitive employee matters.
- Apply sound judgment and critical thinking to resolve complex HR issues independently.
- Collaborate with HR teams and business stakeholders to drive consistency and continuous process improvement.
- Participate in client and employee calls as required to support case resolution and consultation.
Required Qualifications
- Bachelor's degree in Human Resources, Psychology, Sociology, Business Administration, or a related field.
- 5–8 years of experience in Employee Relations, HR Operations, HR Case Management, or Talent Consultation.
- Experience managing end-to-end disciplinary cases in a US HR environment.
- Strong understanding of HR policies, employee relations, and disciplinary processes.
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, decision-making, and documentation skills.
- Ability to manage multiple cases while maintaining confidentiality and accuracy.
- Willingness to work in the US Shift from the Mumbai office.
Preferred Skills
- Knowledge of US labor laws and HR compliance.
- Experience with HR case management systems or HRIS platforms.
- Strong stakeholder management and customer service orientation.
- High emotional intelligence with excellent listening and conflict-resolution skills.
- Ability to work independently in a fast-paced, deadline-driven environment.
Important Information
- Ex-TCS employees are not eligible to apply.
- PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Role
Business/EDP Analyst
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Purchase order processing team member Lead
Gratitude Inc3 - 5 Year(s)
Confidential
Mumbai, India
Data Engineer - PAN India
Gratitude Inc5 - 8 Year(s)
₹ 1.33 - ₹ 1.42 Lacs p.m
Jaipur, India
Team Member Dutch- Collections
Gratitude Inc1 - 5 Year(s)
₹ 40 - ₹ 45 Thousand p.m
Delhi, India
| Procurement Team Member [Direct & Indirect)
Gratitude Inc1 - 10 Year(s)
₹ 60 - ₹ 70 Thousand p.m
Mumbai, India
Collections Quality Analyst – OTC (International Voice)
Gratitude Inc1 - 3 Year(s)
₹ 55 - ₹ 59 Thousand p.m
Gurugram, India
Lean Practitioner – Utilities Transformation
Gratitude Inc8 - 10 Year(s)
Confidential
Kolkata, India
SuccessFactors & HRO Team Lead - Mumbai
Gratitude Inc5 - 10 Year(s)
₹ 60 - ₹ 70 Thousand p.m
Mumbai, India
HR Reporting and MIS Specialist
Gratitude Inc5 - 8 Year(s)
₹ 70 - ₹ 80 Thousand p.m
Bangalore, India
2 - 4 Year(s)
Confidential
Mumbai, India
Purchasing & Admin Administration Team Lead
Gratitude Inc8 - 12 Year(s)
₹ 1 - ₹ 1.41 Lacs p.m
Kolkata, India