HR Specialist - Employee Relations & Case Management (US Shift)

Role: Talent Consultation Analyst

Location: Mumbai
Experience: 5–8 Years
Employment Type: Permanent
Shift: US Shift

Role Overview

TCS is looking for an experienced Talent Consultation Analyst to manage Employee Relations and HR disciplinary case management within a US HR environment. The role involves end-to-end ownership of employee cases, providing policy guidance, supporting managers and employees, ensuring compliance with company policies and US labor practices, and delivering a consistent employee experience.

Key Responsibilities

• Manage the complete lifecycle of HR disciplinary cases from initiation through closure.
• Handle employee relations cases involving attendance, misconduct, job abandonment, call avoidance, unauthorized settlements, and related issues.
• Provide expert guidance to managers on HR policies, disciplinary procedures, and case resolution.
• Ensure all cases are managed in accordance with company policies, legal requirements, and HR best practices.
• Maintain accurate case documentation, records, reports, and audit trails.
• Communicate effectively with employees, managers, and stakeholders throughout the case management process.
• Analyze case trends and recommend process or policy improvements.
• Demonstrate empathy, active listening, and professionalism while handling sensitive employee matters.
• Apply sound judgment and critical thinking to resolve complex HR issues independently.
• Collaborate with HR teams and business stakeholders to drive consistency and continuous process improvement.
• Participate in client and employee calls as required to support case resolution and consultation.

Required Qualifications

• Bachelor's degree in Human Resources, Psychology, Sociology, Business Administration, or a related field.
• 5–8 years of experience in Employee Relations, HR Operations, HR Case Management, or Talent Consultation.
• Experience managing end-to-end disciplinary cases in a US HR environment.
• Strong understanding of HR policies, employee relations, and disciplinary processes.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, decision-making, and documentation skills.
• Ability to manage multiple cases while maintaining confidentiality and accuracy.
• Willingness to work in the US Shift from the Mumbai office.

Preferred Skills

• Knowledge of US labor laws and HR compliance.
• Experience with HR case management systems or HRIS platforms.
• Strong stakeholder management and customer service orientation.
• High emotional intelligence with excellent listening and conflict-resolution skills.
• Ability to work independently in a fast-paced, deadline-driven environment.

Important Information

• Ex-TCS employees are not eligible to apply.
• PAN Card and Date of Birth (DOB) are mandatory for profile creation.