Job Description: IID Coordinator – Accounts Payable Analyst (Invoice Dispute Management)

Location: Mumbai, Maharashtra
Job Code: 429289
Experience: 4–8 Years
Band: BPO 3
Salary: Up to ₹9 LPA
Work Mode: 100% Work From Office
Shift: Permanent US Shift (5:00 PM – 3:00 AM IST)

Job Overview

We are seeking an experienced IID Coordinator (Accounts Payable Analyst) to manage end-to-end Accounts Payable (AP) activities, with a focus on Invoice Dispute Management (IID). The successful candidate will support the Procure-to-Pay (P2P) process, investigate invoice discrepancies, coordinate with vendors and internal stakeholders, and ensure timely resolution of disputes in accordance with service-level agreements (SLAs) and internal controls.

The ideal candidate should have strong analytical skills, hands-on experience with SAP or Oracle ERP systems, and proficiency in Microsoft Excel.

Key Responsibilities

Accounts Payable and P2P Operations

• Manage end-to-end Accounts Payable activities, including invoice receipt, validation, processing, and payment support.

• Support Procure-to-Pay (P2P) operations using relevant ERP systems.

• Perform three-way matching between purchase orders (POs), invoices, and goods receipt notes (GRNs).

• Ensure invoices are processed accurately and in accordance with company policies and established procedures.

Invoice Dispute Management

• Identify, raise, investigate, and manage invoice disputes involving price variances, quantity mismatches, duplicate invoices, tax discrepancies, and missing documentation.

• Coordinate with vendors and internal stakeholders to resolve invoice discrepancies within agreed timelines.

• Request, review, and validate supporting documents, including revised invoices, credit notes, and proof of delivery (POD).

• Track open and aged disputes, follow up on pending cases, and ensure timely closure within SLA requirements.

• Maintain clear documentation of dispute investigations, actions taken, and resolutions.

Stakeholder and Vendor Management

• Maintain professional relationships with suppliers, customers, and internal stakeholders.

• Communicate effectively to clarify invoice issues, obtain missing information, and resolve payment-related concerns.

• Coordinate with procurement, receiving, finance, and other relevant teams to facilitate smooth AP operations.

• Escalate unresolved or complex disputes to the appropriate teams for timely resolution.

Reporting, Reconciliation, and Compliance

• Maintain accurate records of invoices, disputes, reconciliations, and payment-related activities.

• Support month-end closing activities and Accounts Payable reconciliations.

• Prepare reports on outstanding invoices, aged disputes, and resolution status.

• Ensure compliance with internal controls, standard operating procedures (SOPs), and applicable process requirements.

• Identify opportunities to improve dispute resolution efficiency, accuracy, and turnaround time.

Required Qualifications and Skills

• Minimum 15 years of regular, full-time education (10+2+3).

• 4–8 years of relevant experience in Accounts Payable, Invoice Dispute Management, or Procure-to-Pay operations.

• Working knowledge of SAP and Oracle ERP systems.

• Strong proficiency in Microsoft Excel.

• Understanding of invoice processing, three-way matching, vendor reconciliation, and payment workflows.

• Excellent analytical, problem-solving, and attention-to-detail skills.

• Strong verbal and written communication and interpersonal skills.

• Ability to manage multiple disputes simultaneously and meet deadlines in a fast-paced environment.

• Strong stakeholder coordination and documentation skills.

Employment Conditions

• Work Location: Mumbai

• Work Mode: 100% Work From Office

• Shift Timing: Permanent US shift, 5:00 PM to 3:00 AM IST

• Salary: Up to ₹9 LPA

• Job Type: Full-time

• Eligibility Restriction: Former TCS employees are not eligible to apply.

• Profile Creation Requirements: PAN and date of birth (DOB) are mandatory for profile creation.

Note: Candidates should have hands-on Accounts Payable or Invoice Dispute Management experience, strong ERP knowledge, and the ability to resolve invoice discrepancies while maintaining accuracy, compliance, and SLA adherence.