International Customer Service

Gratitude Inc

1132 Views

20 hours ago

1-4 Year(s)

₹ 30 - ₹ 50 Thousand p.m

Mumbai

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Job Description

Key Skills

Customer Relations Customer Management Inbound BPO BPO Voice Process International Call Centre Customer oriented BPO Skills BPO Operations BPO industry Customer Engagement BPO Hiring Customer Care BPO Call center International BPO BPO/ITES bpo BPO call centre International voice Process

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Job description

Hi, I am currently #hiring for a well known position!

Know who might be interested?

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Location- Mumbai

Shift- US/UK/AUS/ Rotational Shifts

Note:Candidate should have at least 1 years of International BPO experience

Contact me :- +91 9920200837

Role

Associate/Senior Associate -(NonTechnical)

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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