International Technical Support & Customer Experience Associate

Location: Hyderabad

Experience: International Voice Process Experience Mandatory
Salary: Up to ₹7 LPA
Education: Graduate
Work Mode: Work From Office
Shift: Rotational / Night Shifts
Joining: Immediate Joiners Only

Job Overview

We are hiring customer-oriented professionals to provide international voice and chat support for global software and technology customers. The role involves troubleshooting technical issues, assisting customers with account and subscription-related concerns, and delivering excellent customer experiences.

Candidates should possess strong communication skills, analytical thinking, and the ability to resolve complex customer issues.

Key Responsibilities

• Handle international customer interactions through voice and chat channels.

• Troubleshoot software-related issues involving installation, activation, login, password recovery, and account access.

• Assist customers with subscription plans, billing, refunds, cancellations, upgrades, and renewals.

• Provide guidance on software compatibility across Windows, macOS, Android, and iOS platforms.

• Diagnose technical issues by asking relevant questions and identifying root causes.

• Ensure timely resolution of customer concerns and maintain high FCR.

• Document customer interactions and update case details in CRM systems.

• Escalate unresolved technical concerns to the appropriate teams.

• Maintain product knowledge and stay updated on new software features.

• Identify opportunities for customer retention and recommend suitable upgrades.

Required Skills & Qualifications

• Previous experience in international voice customer support is mandatory.

• Excellent spoken and written English communication.

• English proficiency at B2 level or above; C1 preferred.

• Strong technical troubleshooting and diagnostic skills.

• Knowledge of software applications and subscription-based services is an advantage.

• Experience handling Windows, macOS, Android, and iOS-related issues is preferred.

• Good customer relationship and escalation management skills.

• Graduation is mandatory.

• Immediate joiners only.

Work Requirements

• Willingness to work rotational shifts, including night shifts.

• Comfortable working from the Hyderabad office.

• Ability to meet customer service, quality, and productivity targets.

• Salary expectation should not exceed ₹7 LPA.

Candidates with international voice and technical customer support experience are encouraged to apply.