International Voice Process Executive | Customer Service Associate | US & Australia Process | Mumbai & Pune

Gratitude Inc

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2 days ago

International Voice Process Executive | Customer Service Associate | US & Australia Process | Mumbai & Pune

1-3 Year(s)

Mumbai, Pune

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Job Description

Key Skills

Call Center Customer Service BPO Voice Process customer support International voice Process

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Job Title : International Voice Process Executive | Customer Service Associate | US & Australia Process | Mumbai & Pune

Job Description :

We are hiring Customer Service Associates for International Voice Processes supporting US and Australia Banking & Cards customers. This opportunity is ideal for candidates with international voice experience who have excellent communication skills and a passion for delivering exceptional customer service.

Locations: Mumbai & Pune
Experience: 1–3 Years

Key Responsibilities

Handle customer queries through inbound/outbound voice support.
Deliver excellent customer service while meeting quality standards.
Achieve SLA, AHT, CSAT, and productivity targets.
Resolve customer concerns efficiently and professionally.
Maintain accurate customer records and documentation.
Follow process guidelines and compliance requirements.
Adapt to changing business requirements and process updates.

Required Qualifications

Graduate with 1–3 years of International Voice experience.
OR HSC with 18 months–3 years of International Voice experience.
Experience in Banking, Travel, Healthcare, Collections, E-commerce, Telecom, or Technical Support is preferred.
Excellent English communication with a neutral accent.
Good computer skills and typing proficiency.
Willing to work in a 24×7 rotational shift.

Required Skills

International Voice Process
Customer Service
Excellent Communication Skills
Banking & Cards Support
Customer Relationship Management

Important Notes

Ex TCS Employees can't apply
PAN and DOB are required for profile creation

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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