Italian Language (P4) – Customer Service Analyst
Job Description
Location: Gurugram, Haryana
Experience: 3–5 Years
Qualification: Any Graduation
Skill: Italian Language – P4 (Mandatory)
Shift: Rotational Shifts
Job Description
We are looking for an Italian Language Customer Service Analyst with excellent Italian language proficiency to handle customer queries, resolve service-related issues, and ensure customer satisfaction. OTC (Order to Cash) knowledge will be an added advantage.
Roles & Responsibilities
Handle customer inquiries and provide support in Italian.
Address customer concerns and resolve service-related issues.
Ensure customer satisfaction before, during, and after the purchase or use of products and services.
Analyse and resolve lower-complexity customer issues.
Coordinate with internal teams and colleagues to ensure timely resolution.
Follow operational guidelines and instructions for daily tasks.
Work as an individual contributor within a team.
Maintain service quality and customer relationship standards.
Mandatory Skills
Italian Language Proficiency – P4.
Excellent Italian verbal and written communication.
Customer Service / Customer Support.
Strong problem-solving and communication skills.
Good to Have
OTC (Order to Cash) knowledge.
Order Management.
International Customer Service experience.
Eligibility Criteria
Any graduate.
3–5 years of relevant experience.
Italian language proficiency at P4 level is mandatory.
Willingness to work in rotational shifts.
Skills
Italian P4
Italian Speaking
Italian Written Communication
Italian Translation
Customer Service
Customer Support
International Voice Process
Voice Process
OTC (Order to Cash)
Order to Cash
Order Management
Order Processing
Customer Query Resolution
Complaint Management
Customer Relationship Management
Client Coordination
Verbal Communication
Written Communication
Problem Solving
Key Skills
14 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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