Job Opening: Delivery Manager

Job Description

An established financial information services organization is looking for a seasoned Delivery Manager to oversee large-scale Capital Markets operations across global delivery centers. This position requires strong expertise in Equity Capital Markets, financial reporting, client relationship management, and operational leadership. The successful candidate will be responsible for driving service excellence, managing business performance, and identifying opportunities for growth and process improvement.

Job Details

• Location: Thane

• Experience: 10–15 years

• Band: BPO 5/6

• Salary: Up to ₹20 LPA

Requirements

• Degree in Accounting or Finance: B.Com, M.Com, MBA Finance, ICWA, or CA.

• 10–15 years of overall experience, with at least 5 years independently managing large-scale assignments in Capital Markets or financial information services.

• Strong knowledge of Equity Capital Markets and related products, including company financial reports, broker and analyst reports, and fixed-income products such as corporate bonds.

• Experience in business sourcing within the Equity Capital Markets domain.

• Ability to interpret financial documents, analyze financial data, and understand financial statements.

• Demonstrated experience managing large teams, ideally 100–200 employees across global locations.

• Strong business judgment, analytical thinking, and commercial awareness.

• Excellent client management, communication, negotiation, and presentation skills.

• Ability to manage multiple priorities, resolve conflicts, and deliver within agreed timelines.

Key Responsibilities

• Direct end-to-end delivery of Company Financials operations across multiple global delivery centers.

• Manage and develop large teams across different functions, locations, cultures, and time zones.

• Serve as the primary client contact for delivery matters, business reviews, and service-related discussions.

• Monitor client SLAs, internal performance metrics, quality standards, and operational targets.

• Review daily performance indicators and implement strategies to improve productivity and service delivery.

• Own cluster-level P&L and ensure alignment with financial and operational objectives.

• Oversee workforce planning, resource allocation, staffing, and training requirements.

• Build strong relationships with clients and internal stakeholders to address business needs.

• Identify opportunities for business expansion, including effort estimation, validation, and pricing.

• Lead continuous improvement projects and initiatives to strengthen operational efficiency.

• Mentor and guide leadership teams while promoting accountability, integrity, and high performance.

Other Details

• Must be flexible to work across available shifts.

• Requires the ability to operate effectively in a global environment with changing priorities and business demands.