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GRATITUDE INC
APAC · AFRICA · U.S.A

Master Data Management Specialist

11 Views 11 hours ago
Experience 7–11 Year(s)
₹
Salary ₹ 50 – 1 Lacs p.m
Location Gurugram
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Job Description

Location: Gurugram

Experience: 7–11 Years
Qualification: Any Graduate
Notice Period: Maximum 45 Days

Role Overview

We are hiring a Master Data Operations Specialist with strong experience in customer master, material master, pricing, and EDI data management. The role focuses on maintaining accurate business-critical master data, ensuring compliance with data governance standards, supporting operational audits, and coordinating with internal stakeholders across sales, supply chain, and logistics functions.

Key Responsibilities

  • Handle daily master data operations, including new record creation, updates, corrections, and archiving.

  • Maintain customer, vendor (where applicable), material, and pricing-related master data.

  • Validate master data requests against established business rules and documentation requirements.

  • Perform data cleansing, peer reviews, and quality audits.

  • Review data modification reports and coordinate approvals and signoffs.

  • Support EDI-related master data maintenance and issue resolution.

  • Work with ERP/SAP systems to manage master data records.

  • Ensure compliance with SOX controls, audit standards, and internal governance policies.

  • Maintain accurate records of master data changes and supporting documentation.

  • Coordinate with sales, supply chain, procurement, and logistics stakeholders.

  • Generate operational dashboards and reports to monitor data quality and productivity.

  • Identify process gaps and recommend improvements to enhance data accuracy and operational efficiency.

  • Provide guidance and support to junior team members.

Required Skills

  • Customer Master Data Management

  • Material Master Data Management

  • Pricing Master Data

  • EDI Data Management

  • SAP/ERP Systems

  • Data Quality and Data Governance

  • Data Validation and Auditing

  • Master Data Lifecycle Management

  • SOX Compliance

  • Operational Reporting

  • Supply Chain and Logistics Coordination

Preferred Industry Exposure

  • Retail

  • FMCG

  • Manufacturing

  • Supply Chain and Logistics

Candidate Profile

Candidates should have 7–11 years of relevant master data operations experience, strong attention to detail, stakeholder management capabilities, and the ability to maintain data accuracy while meeting operational SLAs.

Key Skills

9 Skills
Data Analysis ERP Logistics SAP Supply Chain Stakeholder Management operations skills Process Improvement Master data management

Role Specifications

Role
Operations Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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