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Gratitude Inc๐๐ก๐ข๐๐ ๐๐๐ง๐๐ ๐๐ซ, ๐๐ซ๐จ๐๐๐ฌ๐ฌ ๐๐ฑ๐๐๐ฅ๐ฅ๐๐ง๐๐ ๐๐ซ๐จ๐ฎ๐ฉ
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Hiring for one of the leading general insurance companies
Location: Mumbai – Vashi
Reporting To: Vice President, Customer Experience
Business Group: Service, Operations & Tech
Vertical: Quality Assurance
Key Responsibilities:
- Lead cross-functional process improvement projects using process excellence methodology to streamline and standardize customer-impacting processes.
- Evaluate and initiate six sigma improvement projects, serving as a project lead or coach, with a focus on tangible business impact and timelines.
- Conduct process workshops, assess process capabilities, document process maps, and prioritize improvement projects.
- Prepare project updates, business reports, and presentations as required.
- Review process notes/manuals to assess process construct, identify risks and mitigants, and enhance customer experience through process improvements/technology leverage.
- Plan and schedule business process reviews, ensuring continuous active processes.
- Manage internal and external ISO 9001 QMS audits, schedule refresher trainings for internal auditors.
- Monitor the Business Process Management tool for process modeling and manage rollout of new/revised business processes.
- Apply for Business Excellence awards nationally and internationally.
- Coordinate with technology team for timely delivery of requirements and facilitate user acceptance testing.
- Maintain a repository of BRS documents with version control mechanism and BCP adherence.
- Demonstrate strong analytical skills, logical ability, creative problem-solving, and excellent communication & supervisory skills.
- Hands-on experience with Microsoft Office tools and proficiency in using macros in Excel.
Qualifications and Experience:
- Six Sigma Black Belt certified with a minimum of 2 years post-certification experience. Preferably PMP certified.
- Software competency: MS Project, Visio.
- Overall 10 to 12 years of experience, with a minimum of 2 years in a similar role in the customer service domain with exposure at the national level.
Role
Head/Vice President/General Manager-Credit
Timings
Day Shift (Permanent)
Industry
Insurance
Work Mode
Work from office
Functional Area
Top Management
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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