Network Support Engineer

Job Title: Network Support Engineer

Location: Hyderabad | Pune

Experience: 2–3 Years

Employment Type: Full-Time

Salary: ₹6–7 LPA

Band: BPO 1/2

Role Overview

TCS is hiring a Network Support Engineer to provide L1/L2 support for end-user systems and assist in day-to-day network and security operations. The role involves endpoint support, basic Cisco networking, Palo Alto Firewall support, incident management, troubleshooting, and documentation while ensuring SLA compliance.

Key Responsibilities

• Provide L1/L2 support for desktops, laptops, operating systems, and IT applications.

• Troubleshoot LAN, VLAN, IP addressing, and network connectivity issues.

• Monitor and perform basic configuration checks on Cisco switches and routers.

• Support Palo Alto Firewall operations, including rule verification, NAT checks, and log monitoring.

• Respond to incidents and service requests within defined SLAs.

• Maintain technical documentation and incident records.

• Assist with endpoint and network troubleshooting.

• Coordinate with infrastructure and security teams for issue resolution.

Required Skills & Qualifications

• 2–3 years of experience in Endpoint Support and Network Support.

• L1/L2 Technical Support.

• Cisco Switching & Routing.

• LAN & VLAN.

• IP Addressing.

• Palo Alto Firewall.

• NAT.

• Incident Management.

• Network Troubleshooting.

• Documentation.

• Strong communication and analytical skills.

Preferred Skills

• CCNA

• CompTIA Network+

• Cisco Networking

• Firewall Monitoring

• Windows OS

• Desktop Support

• IT Service Management (ITSM)

• ServiceNow

• Network Monitoring

Important Notes

Ex-TCS employees are not eligible to apply.

PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Application Process

To proceed with your application, please complete the AI Assessment using the link below.

Assessment Link: https://myglit.com/lateral/cref/5c5ea1beba