GRATITUDE INC

APAC · AFRICA · U.S.A

Network Support Engineer- Hyderabad/Pune

622 Views 1 week ago

Experience 2–14 Year(s)

₹

Salary ₹ 60 – 70 Thousand p.m

Location Pune - Pune, Pune Cantonment

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Job Description

Network Support Engineer

Location: Hyderabad | Pune, India Work Setup: Onsite

Job Type: Full-time Band: BPO 1/2 Experience: 2–3 Years

Job ID: 385751 Salary: 6–7 LPA

Role Summary

Provide L1/L2 endpoint and basic network support for end-users. Assist with day-to-day network and security operations including Cisco and Palo Alto environments. Ensure SLA adherence with strong troubleshooting, documentation, and communication.

Key Responsibilities

- Endpoint Support: Support desktops, laptops, OS, and standard IT applications for end-users

- Network Troubleshooting: Resolve basic LAN, VLAN, IP addressing, and connectivity issues. Assist with monitoring and basic config checks on Cisco switches and routers

- Security Support: Support Palo Alto Firewall operations including rule verification, NAT checks, and log monitoring

- Service Delivery: Respond to incidents and service requests as per SLA. Maintain accurate documentation and records

Required Skills & Qualifications

- Experience: 2–3 years in endpoint support and basic network support

- Technical: Basic knowledge of Cisco Switching & Routing. Palo Alto Firewall fundamentals. LAN/VLAN/IP troubleshooting

- Certification: 1 basic certification is mandatory – CCNA, Network+, or equivalent

- Competencies: Strong troubleshooting, Documentation skills, Clear communication, SLA-driven mindset

Location Options

Hyderabad OR Pune. Candidates must be open to work from either location.

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Key Skills

20 Skills

Call Center CISCO Documentation LAN Routing International Call Centre SLA Requirements Call Centre skills BPO Call center Call centre Operations BPO call centre CCNA Endpoint Detection and Response (EDR) Microsoft Endpoint Configuration Manager Effective management of SLAs & KPIs SLA compliance Strong knowledge of KPIs, SLAs, and performance management Provide endpoint support for desktops, laptops, OS, and standard IT applications Troubleshoot basic network issues related to LAN, VLANs, IP addressing, and connectivity Palo Alto Firewall

Role Specifications

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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About Company

Gratitude Inc

Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Norman Bogonko

Recruiter - Gratitude Inc

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