Job Title: Onboarding Manager – HRO Services

Job Summary

We are looking for an experienced Onboarding Manager to oversee end-to-end onboarding operations for Human Resource Outsourcing (HRO) services. The role involves managing onboarding activities, coordinating with internal teams and clients, ensuring regulatory compliance, and delivering a seamless onboarding experience for client employees.

The ideal candidate should have strong leadership, project management, and client relationship management skills, along with experience handling large teams and implementing efficient onboarding processes.

Key Responsibilities

1. Onboarding Management

• Oversee end-to-end onboarding processes for new employees, ensuring timely completion of onboarding activities and compliance requirements.

• Collaborate with internal teams to understand client requirements and customize onboarding solutions accordingly.

• Ensure a smooth transition of client employees into HR systems and processes.

2. Process and Project Coordination

• Develop and manage project plans for onboarding activities, ensuring milestones and deadlines are met.

• Coordinate with clients and internal stakeholders to maintain alignment and resolve operational issues proactively.

• Monitor onboarding progress and ensure efficient process execution.

3. Compliance and Documentation

• Ensure all required employee documentation is collected, verified, and processed in accordance with applicable legal and regulatory requirements.

• Maintain accurate onboarding records and documentation for audit purposes.

• Ensure adherence to established policies, procedures, and compliance standards.

4. Onboarding Support

• Facilitate employee onboarding into HR Information Systems (HRIS).

• Ensure timely communication of company policies, benefits, and other relevant information to employees.

• Address onboarding-related concerns and coordinate with relevant teams to resolve issues.

5. Performance Monitoring and Reporting

• Track key performance indicators, including onboarding timelines, client satisfaction, and employee engagement.

• Prepare regular performance reports and provide operational insights to leadership.

• Identify performance gaps and implement corrective actions where necessary.

6. Continuous Improvement

• Identify opportunities to improve onboarding processes, operational efficiency, and client satisfaction.

• Implement process improvements and standardization initiatives.

• Stay updated on industry trends, HR technology, and HRO best practices.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• 9–12 years of overall professional experience.

• At least 5 years of experience in onboarding, implementation, or a team lead/manager role.

• Relevant experience in HRO, HR services, or related industries.

• Experience managing a team of 35 or more employees.

Technical Skills

• Proficiency in HR Information Systems (HRIS), such as ADP, Workday, or BambooHR.

• Advanced Microsoft Excel skills.

• Strong project planning, reporting, and data analysis capabilities.

Key Competencies

• Strong leadership and team management skills.

• Excellent project management and organizational abilities.

• Effective client-facing communication and relationship management.

• Analytical thinking and attention to detail.

• Strong problem-solving and decision-making skills.

• Ability to manage multiple priorities and meet tight deadlines.

Important Eligibility Criteria

• Candidates must have relevant experience in HRO, HR services, onboarding, or implementation.

• Experience managing a team of 35+ employees is required.

• Candidates must be willing to work night shifts between 6:00 PM IST and 5:00 AM IST.

• Former TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for employee profile creation.

Work Details

• Work Location: Bengaluru

• Salary: Up to ₹17 LPA

• Career Band: BPO 5

• Shift: Night Shift

• Job Code: 435098