Presales Customer Experience Manager

Gratitude Inc

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22 hours ago

10-12 Year(s)

₹ 30 - ₹ 40 Thousand p.a

Adoni

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Job Description

Key Skills

Customer Relations Sales presales

37 candidate(s) have already applied for this Job. Apply now

Location - Mumbai

Experience - 10+ years

Salary - 35 L P.a

Experience from BPO industry

Presales Bid Manager-CEM

Job Requirement

1. Bachelor’s/Post Graduate in any stream

2. Prior experience in presales role necessary

3. Strong communication, listening and presentation skills

4. Must be a self-starter who can work effectively under minimal supervision.

5. Customer focused individual with business acumen

6. Experience in Travel, Transportation & Hospitality will be an advantage

Competencies:

- Analytical Thinking

- Customer Orientation

- Result Orientation

- Communication Skills

- Interpersonal Skills

- Innovation & Creativity

Job Description

The individual will be responsible for:

1. Responding to reactive and proactive bids / opportunities – Own the end to end management of the

bid response cycle and follow up activities until the end of the deal cycle.

2. Support with creating sales and marketing collaterals

3. Keep self-updated with the changes/updates in the industry and update offering in line with

these updates

4. Be an integral part of the sales cycle – identify opportunities, understand customer challenges and draft

appropriate solutions

5. Preferable to a CEM experience in manufacturing customer will be preferable.

Role

Customer Service Executive -Technical

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Boniface Waweru

Recruiter - Gratitude Inc

NA, kenya

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