PTP Helpdesk Specialist
Gratitude IncPTP Helpdesk Specialist
Job Description
Key Skills
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PTP Helpdesk Specialist
Location: Kolkata
Experience: 4–6 Years
Job Description
We are looking for a PTP Helpdesk Specialist with strong experience in Accounts Payable (AP), Procure-to-Pay (P2P), vendor query management, and ERP systems. The candidate will act as the first point of contact for vendor and internal stakeholder queries, manage helpdesk tickets, ensure timely resolution within SLA, and support AP operations.
Key Responsibilities
Helpdesk & Query Management
Act as the first point of contact for vendor and internal stakeholder queries related to Accounts Payable.
Log, track, manage, and resolve queries through a helpdesk/ticketing system.
Ensure timely resolution of tickets within defined SLA timelines.
Handle escalations and provide regular updates to stakeholders.
Accounts Payable Support
Support invoice processing, validation, and posting activities.
Handle invoice status, payment-related queries, vendor reconciliations, discrepancies, and blocked invoices.
Coordinate with AP processing teams to resolve issues efficiently.
Support month-end close activities related to AP helpdesk items.
Vendor & Stakeholder Management
Communicate professionally with vendors through email and phone regarding invoice and payment issues.
Collaborate with Procurement, Finance, Treasury, and other internal teams.
Provide accurate and timely updates to internal and external stakeholders.
Process & Compliance
Ensure compliance with company policies, internal controls, and audit requirements.
Maintain proper documentation and support knowledge sharing.
Identify process gaps and recommend process improvements.
Support reporting and compliance activities while managing stringent timelines.
Required Skills & Qualifications
4–6 years of total experience in P2P / Accounts Payable.
Minimum 2+ years of relevant experience as an SME or in a similar process.
Strong knowledge of Accounts Payable, invoice processing, vendor management, reconciliations, and payment queries.
Expert knowledge of SAP or JD Edwards (JDE).
Strong proficiency in MS Excel, including IF, SUMIFS, COUNTIFS, VLOOKUP, XLOOKUP, Pivot Tables, Cell References, Average, Ageing, Date Formats, and Text to Columns.
Good knowledge of MS Word and PowerPoint.
Experience in reporting, compliance, and stakeholder management.
Excellent English communication skills—reading, writing, and speaking.
Strong analytical, organizational, interpersonal, and problem-solving skills.
Effective time management, documentation, and knowledge-sharing abilities.
High level of accountability, self-motivation, and a positive attitude.
Work Requirements
Must be comfortable working in the ANZ Shift, starting between 2:00–3:00 AM IST.
5 days Work from Office is mandatory.
Candidate should be medically fit and comfortable working in the ANZ shift.
Important Note
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth are mandatory for profile creation.
Role
Accounts Executive/Accountant
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Accounting / Tax / Company Secretary / Audit
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