Job Title: RTR Tower Lead – Record to Report

Experience: 10–15 yrs

Location: Kolkata, West Bengal

Job Description : 

We are seeking an experienced RTR Tower Lead to oversee Record to Report operations, drive service delivery excellence, lead teams, and implement continuous improvement initiatives. The ideal candidate will have strong Finance and Accounting domain knowledge, extensive RTR leadership experience, and expertise in Lean Six Sigma, ERP systems, stakeholder management, and process optimization.

Required Skills : 

1. Record to Report (RTR) Operations

2. Finance and Accounting

3. Lean Six Sigma – Black Belt Preferred

4. SAP / JD Edwards (JDE)

5. Team Leadership and Continuous Improvement

Key Responsibilities :

Tower Ownership and Service Delivery

• Own end-to-end RTR service delivery, operational performance, and process stability.

• Ensure service delivery meets agreed SLAs and quality standards.

• Monitor performance metrics and drive customer satisfaction.

Team Leadership and Management

• Lead, mentor, and develop teams while monitoring individual and overall performance.

• Allocate resources, manage workloads, and promote collaboration across teams.

• Support process transitions and ensure smooth operational delivery.

Process Improvement

• Lead Lean Six Sigma and continuous improvement projects.

• Identify opportunities for automation, cost optimization, and operational efficiency.

• Drive standardization and adoption of improved processes and tools.

Stakeholder Management

• Serve as the primary contact for clients, business units, and senior leadership.

• Conduct business reviews and provide performance reports.

• Communicate risks, issues, and improvement opportunities proactively.

Governance and Risk Management

• Oversee root cause analysis, problem resolution, and change management.

• Ensure compliance with organizational policies, regulatory requirements, and audit standards.

• Identify risks and implement mitigation plans.

Financial and Resource Management

• Manage budgets, operational costs, resource allocation, and utilization.

• Balance cost efficiency with service quality and performance.

Qualifications : 

• Minimum 15 years of regular, full-time education (10+2+3).

• Graduation or postgraduate qualification in Finance and Accounting; B.Com, M.Com, or completed CA preferred.

• ERP certification or proficiency in SAP or JD Edwards is preferred.

• 10–15 years of RTR experience, including at least 7 years in leadership, people management, process management, and transitions.

• Lean Six Sigma certification or formal training; Black Belt preferred.

Technical Skills :

• SAP / JD Edwards (JDE)

• MS Office: Word, Excel, and PowerPoint

• Lean Six Sigma and analytical problem-solving

• Performance reporting, documentation, and process governance

Important Points :

• Ex TCS Employees can't apply.

• PAN and DOB are required for profile creation.