Senior Contracts Operations Analyst

Job Location: Mumbai

Experience: 2–6 Years
Band: BPO 2/3
Employment Type: Full-Time

Job Overview

We are looking for a detail-oriented and experienced Senior Contract Administration Associate to manage end-to-end contract lifecycle activities, including contract creation, validation, setup, amendments, and activation within ERP systems.

The role involves ensuring contract accuracy, compliance, and timely processing to support accurate billing and revenue realization. The candidate will work closely with internal teams and external clients to ensure contracts are properly validated, configured, and aligned with business and customer requirements.

Key Responsibilities

1. Contract Setup & Maintenance

• Review and validate contract templates to ensure all mandatory information is complete before processing.

• Create and maintain customer and contract records in ERP systems such as SAP or equivalent contract management tools.

• Enter and update contract details, including billing terms, pricing, sites, contacts, purchase orders, and rate cards.

• Upload signed contracts and supporting documentation for audit and compliance purposes.

• Process contract amendments, updates, renewals, and terminations.

• Handle inbound and outbound calls to address contract status and contract setup-related queries.

2. Contract Validation & Compliance

• Perform quality checks to ensure contract information is accurate and complete.

• Verify approved contract templates and contractual terms before processing.

• Validate purchase order (PO) details, pricing, and billing inputs to prevent downstream billing issues.

• Ensure compliance with internal SOPs, SLAs, and client contractual obligations.

3. Contract Lifecycle Management

• Manage contracts throughout their lifecycle, from creation and onboarding to activation.

• Support customer and site setup, contract onboarding, and work order activation wherever applicable.

• Track contract changes related to pricing, scope, and terms and ensure timely updates in ERP systems.

• Perform reconciliations to ensure all contracts are successfully interfaced and processed.

4. Stakeholder & Client Coordination

• Coordinate with Operations, Finance, and Commercial teams to obtain contract-related information and clarifications.

• Follow up with internal and external stakeholders for missing or incomplete information.

• Communicate contract setup completion and provide timely status updates.

• Respond to client queries related to contract setup, amendments, and lifecycle activities.

5. Process Governance & Continuous Improvement

• Ensure adherence to SLA timelines, productivity targets, and quality benchmarks.

• Maintain accurate contract documentation and support internal and external audit requirements.

• Identify process gaps and recommend improvements in contract administration workflows.

• Contribute to process standardization, automation, and continuous improvement initiatives.

Required Skills & Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

• 2–6 years of relevant experience in Contract Administration, Contract Lifecycle Management, Order-to-Cash (O2C), or Lease Administration.

• Strong understanding of the end-to-end contract lifecycle and billing dependencies.

• Hands-on experience with ERP systems such as SAP or equivalent contract management platforms.

• Knowledge of contract creation, validation, setup, amendments, and activation.

• Strong attention to detail and excellent validation and documentation skills.

• Good verbal and written communication skills.

• Ability to coordinate with internal stakeholders and external clients.

• Ability to manage high-volume transactions while meeting deadlines and quality standards.

Must-Have Skills

• Contract Lifecycle Management (CLM)

• Contract Administration

• ERP Systems

• Contract Creation and Validation

• Contract Setup, Amendment, and Activation

Good-to-Have Skills

• Finance & Accounting (F&A) Knowledge

• Order-to-Cash (O2C) Process Knowledge

• Stakeholder Management

• Strong Communication Skills

• SAP / Javelin or equivalent Contract Management Tools

Key Performance Indicators (KPIs)

• Contract setup turnaround time (TAT).

• Contract processing accuracy and first-time-right percentage.

• SLA adherence and productivity.

• Reduction in billing issues caused by contract defects.

• Transaction volume processed against targets.

• Reduction in contract-related escalations.

Important Eligibility Criteria

• Former TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for candidate profile creation.

• Candidates must be willing to work from the Mumbai location.