Job Title: Senior Process Associate – Contract Administration

Job Description

We are seeking a detail-oriented Senior Process Associate to manage contract administration and order management activities within the Order-to-Cash (O2C) process. The role involves creating and validating contracts, maintaining customer and contract records, supporting order processing, and coordinating with clients and internal teams to resolve missing information and discrepancies. The successful candidate will help ensure accurate system records, timely processing, and compliance with quality standards.

Location

Mumbai, Maharashtra

Experience

2–6 years

Work Shift

As per business requirements

Key Responsibilities

1. Create, validate, update, renew, and maintain customer contracts and related records in ERP or contract management systems.
2. Review contracts, purchase orders, pricing, billing terms, and supporting documents for completeness and accuracy.
3. Support order processing and coordinate with Finance, Accounts Receivable, Sales, and Operations to resolve discrepancies.
4. Contact clients and internal stakeholders by phone or email to follow up on missing information and provide processing updates.
5. Track pending contracts, open orders, service-level targets, and quality results; prepare reports and support process improvements.

Required Education

Bachelor’s degree in Commerce, Finance, Accounting, Business Administration, or a related field.

Important Notes

• Ex-TCS employees cannot apply.
• PAN and date of birth are required for profile creation.