SME Technical Support

Gratitude Inc

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1 day ago

SME Technical Support

4-5 Year(s)

75 - 100 Thousand p.m

Hyderabad

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Job Description

Key Skills

Adobe Illustrator Coaching Strong English Communication Skills

12 candidate(s) have already applied for this Job. Apply now

Job Title: SME – Technical Voice Support

Location: Hyderabad
Company: TCS

Job Description

TCS is hiring for the role of Subject Matter Expert (SME) – Technical Voice Support in Hyderabad. The ideal candidate should possess strong technical expertise, particularly in Adobe products, and demonstrate the ability to guide and support agents through knowledge sharing, refreshers, and real-time assistance. This role requires handling advanced technical queries and delivering clear, structured solutions to global customers.

Key Responsibilities

Provide advanced technical support for Adobe products in a voice process
Handle complex “how-to” and troubleshooting queries from global customers
Support and guide agents through knowledge transfer sessions and refreshers
Act as a point of contact for product and process-related queries on the floor
Simplify technical concepts into easy-to-understand guidance for agents
Ensure high-quality customer interactions and resolution standards

Must-Have Competencies

Strong expertise in Adobe products (minimum 3–4 products required)
Ability to handle advanced technical and functional queries
Experience in knowledge transfer, coaching, and agent enablement
B1/B2-level voice communication skills with global exposure

Good-to-Have Competencies

Experience in Train-the-Trainer (TTT) or client KT sessions
Prior experience in training, refreshers, or agent coaching

Preferred Candidate Profile

Experience in technical support (voice process)
Strong troubleshooting and product guidance skills
Good mentoring and coaching ability
Excellent verbal communication skills
Ability to support floor teams with product and process knowledge

Application Process

Interested candidates can apply using the link below:
Application Form: https://myglit.com/lateral/cref/bd6454952d

Note: Filling out this form is mandatory for further process. Applications without form submission will not be considered.

Role

Technical Trainer

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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