Team Lead - Employee Benefit (Claims) | Onsite Pune | Top MNC BPO

Gratitude Inc

19 Views

1 day ago

6-12 Year(s)

₹ 85 - ₹ 1 Lacs p.m

Pune

Quick Apply Apply

Job Description

Key Skills

claims Employee benefit

4 candidate(s) have already applied for this Job. Apply now

Role: Team Lead - Employee Benefit

Location: Pune

Experience: 6 to 10 Years

Band: BPO 3/4

Salary: up to 12 LPA

Key Responsibilities:

• Review claims processed by the team for correctness and completeness.

• Serve as SPOC for stakeholders addressing inquiries and providing updates.

• Guide the team of processors and oversee their performance.

• Analyze claims to identify trends, detect potential frauds and areas of

Improvements.

• Diligently attend to escalation

• Publishing reports to leadership on performance metrices

• Maintain Proper documentation of processes and cross skilling of resources

• Ensure SLA’s & KPI’s are consistently met.

Work Experience:

~ 6 to 10 years of experience managing claim reimbursements, especially travel claims.

Skills and Qualification:

• Commerce Graduate.

• Strong Communication skills.

• Analytical and Problem solving bent of mind.

• Able to work under pressure to meet timelines.

• Able to effectively collaborate.

• Customer Centric behavior.

Technical Experience

• Experience in MS Outlook, MS Excel, SAP

Ex TCS Employees can't apply

PAN and DOB are required for profile creation

Role

Employee Relations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Human Resources

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

9+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

₹ 60 - ₹ 70 Thousand p.m

Hyderabad, India

Details