Team Lead – P2P Quality Assurance & Process Excellence

Job Description: Team Lead – P2P Quality Assurance & Process Excellence

Location: Pune, Maharashtra
Experience: 7–10 Years
Band: BPO 4/5
Department: Finance & Accounting – Procure-to-Pay (P2P)
Employment Type: Full-Time
Work Mode: As per business requirements

Job Summary

We are seeking an experienced and quality-focused Team Lead – P2P Quality Assurance & Process Excellence to manage quality control operations across the end-to-end Procure-to-Pay (P2P) and Accounts Payable (AP) lifecycle.

The ideal candidate will have a strong understanding of invoice processing, payment operations, vendor master management, AP helpdesk, and Travel & Expense (T&E) processes. The role requires expertise in quality auditing, Root Cause Analysis (RCA), 5 Whys analysis, SLA and KPI monitoring, and continuous improvement.

The selected candidate will lead quality initiatives, ensure compliance with Critical to Quality (CTQ) parameters and Standard Operating Procedures (SOPs), identify process gaps, and implement corrective and preventive actions to improve accuracy, efficiency, and overall service delivery.

Key Responsibilities

1. Quality Assurance and Process Governance

• Lead end-to-end quality control operations across P2P and Accounts Payable processes.

• Conduct and oversee quality audits covering invoice processing, payments, vendor master management, AP helpdesk, and T&E.

• Ensure adherence to CTQ parameters, SOPs, internal policies, and compliance requirements.

• Monitor transaction accuracy and identify deviations from established quality standards.

• Ensure daily audits are completed, documented, and reported within defined timelines.

• Review audit findings and coordinate corrective actions to address quality gaps.

2. Root Cause Analysis and Process Improvement

• Perform Root Cause Analysis (RCA) and 5 Whys analysis to investigate recurring errors and quality issues.

• Develop corrective and preventive action plans to reduce errors and prevent recurrence.

• Identify operational risks, process gaps, and opportunities for continuous improvement.

• Recommend process enhancements to improve productivity, accuracy, and turnaround time.

• Monitor improvement initiatives and ensure timely closure of action items.

• Drive a culture of quality, accountability, and operational excellence.

3. SLA, KPI, and Performance Management

• Ensure team deliverables meet agreed timelines, quality standards, and business requirements.

• Monitor SLAs, KPIs, turnaround time (TAT), productivity, and accuracy metrics.

• Track daily, weekly, and monthly performance against established targets.

• Identify performance gaps and coordinate with operations teams to implement improvement plans.

• Maintain accurate performance dashboards and quality reports.

• Ensure consistent achievement of quality and productivity targets.

4. Audit Reporting and Stakeholder Management

• Prepare audit summaries, quality reports, RCA documentation, and corrective action trackers.

• Communicate quality trends, audit findings, and process gaps to internal and external stakeholders.

• Ensure reports are accurate, complete, and submitted within agreed deadlines.

• Collaborate with operations, process owners, and cross-functional teams to resolve quality issues.

• Follow up on corrective actions and ensure timely resolution of identified gaps.

• Support internal and external audits by maintaining appropriate documentation and audit evidence.

5. Team Leadership and Development

• Lead and guide team members to ensure consistent adherence to quality standards and procedures.

• Monitor team performance and identify training and development requirements.

• Provide coaching and feedback to improve process knowledge, accuracy, and productivity.

• Promote knowledge sharing, process ownership, and continuous learning.

• Resolve conflicts professionally and maintain effective working relationships.

• Communicate quality expectations and performance objectives clearly.

• Foster a collaborative, proactive, and improvement-oriented work environment.

Required Skills and Qualifications

• Strong knowledge of the end-to-end Procure-to-Pay (P2P) and Accounts Payable (AP) lifecycle.

• Experience in quality assurance, quality control, transaction auditing, or process governance within Finance & Accounting operations.

• Knowledge of invoice processing, payment processing, vendor master management, AP helpdesk, and T&E operations.

• Understanding of CTQ parameters, SOPs, SLAs, KPIs, and quality performance metrics.

• Hands-on experience with Root Cause Analysis, 5 Whys, and corrective and preventive action planning.

• Strong analytical, problem-solving, and decision-making abilities.

• Proficiency in MS Office, particularly Advanced Excel, for reporting and data analysis.

• Working knowledge of SAP or other ERP systems.

• Excellent communication, stakeholder management, and interpersonal skills.

• Strong organizational skills and the ability to manage multiple priorities.

• Ability to identify process improvement opportunities and implement effective solutions.

• Demonstrated conflict resolution and team leadership capabilities.

Preferred Qualifications

• B.Com, M.Com, or a postgraduate degree in Finance, Accounting, or a related discipline.

• Experience in P2P/AP operations, quality management, or Finance & Accounting shared services.

• Experience managing quality audits, process compliance, and continuous improvement initiatives.

• Familiarity with SAP and other enterprise resource planning systems.

• Experience preparing quality dashboards, audit reports, and performance analysis.

Ideal Candidate Profile

The ideal candidate will be proactive, analytical, detail-oriented, and committed to delivering high-quality results. The candidate should demonstrate strong ownership, effective communication, professional conflict resolution, and a continuous improvement mindset.

The ability to analyze quality trends, collaborate with stakeholders, coach team members, and implement sustainable process improvements is essential for success in this role.

Eligibility Criteria

• Experience: 7–10 years of relevant professional experience.

• Domain: Finance & Accounting, P2P/AP operations, or quality assurance.

• Education: Bachelor's or postgraduate degree in Commerce, Finance, Accounting, or a related field preferred.

• Technical Skills: SAP, Advanced Excel, quality reporting, RCA, and 5 Whys analysis.

• Employee Exclusion: Former TCS employees are not eligible to apply.

• Profile Creation: PAN and Date of Birth (DOB) are required for profile creation and must be handled securely through the approved recruitment process.

Preferred Candidates: Applicants with strong P2P/AP process knowledge, quality auditing expertise, analytical skills, and experience in driving process excellence will be preferred.