Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Team Lead - P2P Quality

10 Views 4 hours ago
Experience 7–10 Year(s)
₹
Salary Confidential
Location Pune
3 candidate(s) already applied

Job Description

ROLE

Strong understanding of end to end cycle of Accounts Payables (Invoice Processing, Helpdesk, Payments, Vendor Master and T&E

Lead end-to-end Quality Control operations

Ensure adherence to CTQs (Critical to Quality parameters), SOPs, policies, and compliance requirements.

Review audit findings, identify quality gaps, and recommend corrective actions.

Adherence of daily audits are being performed and reported out to internal and external stakeholders

Prepare RCAs, 5Whys for the errors with strong preventive action 

Ensure all teams deliverables are completed in due time and compliant to relevant standards and policies and reported accurately

Ensure compliance to all SLA and KPI targets

Identify process gaps and improvement opportunities

Handle internal reporting, adherence to SLAs

Exceed daily / weekly / monthly targets on Teams TAT and Accuracy


Addon Requirements

Demonstrated proactive, positive conflict resolution skills.

Excellent analytical and problem-solving skills

Excellent communicator at all levels

Intellectual curiosity, appetite to do things better and proactive nature.


GOOD TO HAVE

B.Com, M.Com /Post Graduate degree in Finance or Accounting

0-7 years of professional experience in Accounts Payables

Good understanding of Finance and accounting processes.

Knowledge of various ERPs’- SAP, MS Office, Advanced Excel



Ex TCS Employees can't apply

PAN and DOB are required for profile creation

Key Skills

3 Skills
Quality Control account payable Lead end-to-end Quality Control operations

Role Specifications

Role
Quality Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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