Technical Service Representative
12 Views
12 hours ago
Experience
0–7 Year(s)
₹
Salary
₹ 50 – 7 Lacs
p.m
Location
Gurugram, Delhi
7 candidate(s) already applied
Job Description
Role: Technical Service Representative
Location:
Gurgaon
Experience:
1–5 Years
Band:
BPO1 / BPO2
Salary:
Up to ₹7 LPA
Job Code:
430805
Key Responsibilities
Mandatory Skills
Good-to-Have Skills
Preferred Candidate Profile
Important Eligibility Criteria
Interested candidates who meet the eligibility criteria can apply for this opportunity.
-
Handle customer support queries via phone, email, and chat.
-
Diagnose, troubleshoot, resolve, and track customer issues efficiently.
-
Meet defined Service Level Objectives (SLOs) for response and resolution times.
-
Maintain high customer satisfaction scores and adhere to quality standards in at least 90% of cases.
-
Use the existing knowledge base to provide customer-facing root cause assessments.
-
Deliver effective technical support and ensure timely issue resolution.
-
Strong verbal and written communication skills.
-
Typing speed of 60–80 WPM.
-
Experience troubleshooting and resolving complex technical issues using Standard Operating Procedures (SOPs).
-
Familiarity with support methodologies, case lifecycles, and analytical problem-solving.
-
Knowledge of any ticketing tool.
-
Basic understanding of ITIL principles.
-
6+ months of experience in infrastructure, Storage, or Service Desk support.
-
Knowledge of and hands-on experience with Google products, including:
-
Gmail, Google Calendar, and Google Meet
-
Google Drive, Docs, Sheets, and Slides
-
Gemini app and NotebookLM
-
Google Keep, Sites, Forms, and AppSheet
-
-
Google Workspace Administrator Certification will be a strong advantage.
-
Candidates with 6 months to 2 years of relevant technical support or service desk experience are preferred.
-
Comfortable providing customer-facing technical support across multiple channels.
-
Strong analytical, troubleshooting, and issue-resolution skills.
-
Ability to work effectively in an SLA-driven support environment.
-
Former TCS employees are not eligible to apply.
-
PAN and Date of Birth (DOB) are mandatory for profile creation.
Key Skills
4 Skills
Verbal & Written Communications
Typing skill (typing skills (Min 60 to 80 WPM))
Customer service skills
Strong analytical and problem-solving skills.
Role Specifications
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Similar Jobs
International HR Services Team Lead- Mumbai
Gratitude Inc • 7 – 11 Year(s)
Critical Thinking
Documentation
Python
₹ 75 – 90 Thousand p.m
Mumbai, India
Lean Practitioner - Utilities Transformation
Gratitude Inc • 8 – 10 Year(s)
Call Center
Process Mapping
CSAT
₹ 80 – 90 Thousand p.m
Kolkata, India
Buyer – Strategic Sourcing & Procurement
Gratitude Inc • 5 – 8 Year(s)
Analysis
Analysis Risk Management
Negotiating Skill
₹ 80 – 90 Thousand p.m
Hyderabad, India
France Payroll Processing and Statutory Compliance - Mumbai
Gratitude Inc • 5 – 11 Year(s)
Team Management
French Language
Payroll Processing
₹ 85 – 90 Thousand p.m
Mumbai, India
HRO Learning & Development (German Language) TCS Bangalore
Gratitude Inc • 1 – 10 Year(s)
Inbound BPO
HRO Setup
BPO Skills
₹ 25 – 40 Thousand p.m
Bangalore, India
About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
Location
NA, india
Network
0+ Followers
Activity
500+ Posts
Interview Tips
Curated for this role
Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?
Mobile App
Get the Best Jobs
Right on your fingertips with instant alerts