Technical Support Executive
Gratitude IncTechnical Support Executive
Job Description
Key Skills
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Job Title: TSR / Agent – Technical Support
Location: Chennai / Indore
Experience: 6 Months – 2 Years
Grade: BPOS 1 / 2 / 3
CTC Details (Approx):
Monthly CTC: ₹18,000 – ₹35,000
Annual CTC: ₹2.2 LPA – ₹4.2 LPA
Additional benefits: Incentives, shift allowance, performance bonus
Important Requirement:
Notice Period: Maximum 30 days only
Google Workspace Administrator Certification is mandatory before Go-Live
Job Summary:
We are hiring for the role of TSR / Agent – Technical Support, where the candidate will handle customer queries via phone, email, and chat. The role involves diagnosing and resolving technical issues, tracking cases, and ensuring high service quality and customer satisfaction. Candidates should have a good understanding of troubleshooting processes and familiarity with Google Workspace products.
Key Responsibilities:
Respond to customer queries via phone, email, and chat
Diagnose, resolve, and track technical issues efficiently
Meet Service Level Objectives (SLOs) for response and resolution time
Maintain high customer satisfaction and quality standards
Use knowledge base for root cause analysis and solutions
Provide effective technical support and issue resolution
Mandatory Skills:
Strong verbal and written communication skills
Typing speed of 60–80 WPM
Troubleshooting experience using SOPs
Familiarity with support methodologies and case lifecycle
Knowledge of ticketing tools
Basic understanding of ITIL
Strong analytical and problem-solving skills
Good to Have:
6+ months experience in Infrastructure / Storage / Service Desk
Technical Knowledge (Preferred):
Hands-on or working knowledge of Google products such as:
Gmail, Calendar, Meet
Drive, Docs, Sheets, Slides
Gemini App, Notebook LLM
Keep, Sites, Forms, AppSheet
Preferred Candidate Profile:
6 months to 2 years of technical support or service desk experience
Comfortable with multi-channel customer support
Strong issue analysis and resolution skills
Ability to work in an SLA-driven environment
Important Notes:
PAN & Date of Birth are mandatory for profile creation
Candidates must be open to rotational shifts / 24x7 environment
Application Process:
Interested candidates are required to fill out the application form using the link below:
Application Form Link: [https://myglit.com/lateral/cref/e1891b7b40]
Note: Filling out this form is mandatory for further processing of your profile. Only candidates who complete the form will be considered for the next steps.
Role
Team Leader -Technical
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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