Trainer BPO for MNC BPO/BPS Customer Support

Gratitude Inc

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1 day ago

Trainer BPO for MNC BPO/BPS Customer Support

3-7 Year(s)

60 - 75 Thousand p.m

Indore

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Job Description

Key Skills

Google Cloud Associate Cloud Engineer Trainer Services Proven ability to plan, organize, and execute learning and development programs effectively

73 candidate(s) have already applied for this Job. Apply now

Role: Trainer
Location: Indore/Chennai
Grade: BPO 3
Salary Range: up to 9 LPA
Mandatory: Relevant Google Product Experience
Contractual Services: Trainer Services
Google Product Certification: Google Cloud Associate Cloud Engineer

Responsibilities:
Training Session & Onboarding Coordination:
- Plan and schedule training sessions focused on technical incident ownership, resolution, and communication skills, including room bookings and virtual meeting setup.
- Coordinate all logistical arrangements for technical training delivery, ensuring necessary resources and tools are available.
- Manage the distribution of technical training materials and access credentials to participants.
- Manage logistical aspects of technical onboarding, including system access and introductions to relevant teams.

Program Administration & Reporting:
- Create and manage user account access on learning platforms relevant to technical training programs. Troubleshoot user access issues.
- Track participant attendance and progress in technical training and onboarding programs.
- Gather and analyze training data related to technical programs (participation, feedback, assessment scores).
- Generate reports on the effectiveness of technical training and its impact on key metrics (e.g., time to proficiency in incident resolution).

Continuous Improvement (Learning Programs):
- Analyze feedback and performance data to identify specific training gaps related to technical incident management and develop targeted interventions.
- Evaluate the effectiveness of technical training programs and identify areas for continuous improvement and optimization of content and delivery.
- Contribute to the development and refinement of internal knowledge bases and training resources based on program feedback and evolving needs.
Skills & Competencies:
• Proven ability to plan, organize, and execute learning and development programs effectively.
• Ability to gather, track, and analyze training-related data to identify trends and insights.
• Experience in using and navigating learning platforms for user management, content administration, and reporting.
• Meticulous in managing program details, schedules, and resources to ensure smooth execution.
• Identifying and resolving logistical or administrative challenges that may arise during program delivery.
• Commitment to providing a positive and effective learning experience for participants.
• Ability to manage multiple tasks and deadlines effectively in a fast-paced environment.

**Rehires should be rejected** - Current and Former TATA/TCS employees
**Graduation is Compulsory**
**PAN and DOB is required for Employee Profile creation**

Role

Technical Trainer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

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