Urgent! Senior Quality Manager
Gratitude IncUrgent! Senior Quality Manager
Job Description
Key Skills
8 candidate(s) have already applied for this Job. Apply now
Role/Skill: Senior Quality Manager
Location: Chennai / Delhi / Mumbai / Hyderabad
Experience: Overall, 12 years+ in operations with min. 3years+ as a black belt managing large / multiple payer accounts.
Band: BPO 7/8
**RESPONSIBILITY**
1. Driving high performing teams
2. Analyzing &; reporting key contractual metrices
3. Leading monthly / quarterly business reviews with the customer
4. Assisting the solutioning team with domain insights / Creating solutions for businesses
5. Business Acumen &; results driven execution
**REQUIRED TECHNICAL SKILLS**
+ Six Sigma Black Belt certification from an industry leading institute / program.
**MUST HAVE**
+ Deep domain knowledge on US healthcare Payer functions
+ Lead, mentor, and execute Lean Six Sigma Black Belt projects focused on cost reduction, productivity improvement, and quality enhancement.
+ Use DMAIC / DMADV frameworks, statistical tools, and root cause analysis to solve complex business problems.
+ Partner with cross functional teams to identify improvement opportunities and develop project charters.
+ 3+ years of experience in process improvement, operations excellence, or quality management.
+ Strong knowledge of Lean tools (VSM, 5S, Kaizen, SMED, Kanban, etc.).
+ Deep understanding of Automation, AI, industry leading technology & its implementation. Exposure to digital transformation, automation, or analytics driven improvement.
**GOOD TO HAVE**
+ Soft Skills & Leadership Strengths
*Ex TCS Employees can't apply*
*PAN and DOB are required for profile creation*
Role
Quality Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
1 - 10 Year(s)
25 - 55 Thousand p.m
Mumbai, India
Japanese Team member
Gratitude Inc2 - 8 Year(s)
55 - 70 Thousand p.m
Bangalore, India
Customer Service Executive in a leading BPO
Gratitude Inc1 - 10 Year(s)
50 - 75 Thousand p.m
Pune, India
AR German Analyst
Gratitude Inc5 - 8 Year(s)
Confidential
Mumbai, India
Customer Service Associate – Airlines Process
Gratitude Inc1 - 3 Year(s)
30 - 40 Thousand p.m
Gurugram, India
General Ledger- Sr Manager
Gratitude Inc12 - 15 Year(s)
190 - 200 Thousand p.m
Chennai, India
URGENT! Category Manager - Indirect Sourcing
Gratitude Inc8 - 10 Year(s)
130 - 160 Thousand p.m
Hyderabad, India
International HR Team Lead | HR Operations
Gratitude Inc6 - 10 Year(s)
10 - 15 Thousand p.m
Mumbai, India
3 - 5 Year(s)
Confidential
Bangalore, India
1 - 9 Year(s)
40 - 55 Thousand p.m
Pune, India