Voice Process Executive

Gratitude Inc

344 Views

20 hours ago

1-2 Year(s)

₹ 3 - ₹ 5 Thousand p.a

Mumbai

Job Description

Key Skills

Communication chat email support

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Job Description: We are looking for a skilled Voice Process Executive to join our team. The ideal candidate will have prior experience in handling US Voice Process operations and will be responsible for managing customer queries, complaints, and concerns via phone, email, or chat. The candidate should possess excellent communication skills, be proficient in English, and have the ability to handle a high volume of calls while maintaining a positive attitude.

Responsibilities:

Answering customer queries, complaints, and concerns via phone, email, or chat

Resolving customer issues in a timely and professional manner

Meeting or exceeding customer service targets and goals

Maintaining accurate records of customer interactions and transactions

Collaborating with cross-functional teams to ensure customer satisfaction

Participating in training and development programs as required

Requirements:

Prior experience in US Voice Process operations is mandatory

Excellent communication skills, both written and verbal

Proficient in the English language

Ability to work in a fast-paced environment

Strong problem-solving and decision-making skills

Detail-oriented with good organizational skills

Ability to multitask and prioritize tasks effectively

Must have all relevant experience documents ready for verification

If you meet the above requirements and are interested in this opportunity, please send your updated resume along with all relevant experience documents for verification. We offer a decent hike over your last salary and a great work environment with ample opportunities for growth and development.

Role

Assistant Manager/Manager -(NonTechnical)

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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