Assistant Manager – Master Data Operations

# Assistant Manager – HR Operations & Master Data Management (ETP)

**Job Code:** 433069

**Location:** Chennai

**Experience:** 7–10 Years

**Band:** BPO 4

**Salary:** Up to ₹12 LPA

## Job Summary

We are looking for an experienced Assistant Manager – HR Operations & Master Data Management to oversee employee data administration across HR, payroll, timekeeping, and benefits systems. The role is responsible for maintaining data accuracy, processing employee lifecycle transactions, resolving system data discrepancies, and ensuring compliance with organizational policies, labor regulations, and applicable union agreements.

The ideal candidate will have strong expertise in HR operations, employee master data management, payroll coordination, data reconciliation, and HRIS platforms. The role involves close collaboration with Payroll, Benefits, HR Business Partners, and IT teams to ensure seamless employee data management throughout the employee lifecycle.

## Key Responsibilities

**1. Employee Master Data Management**

- Manage employee master data updates, including cost centers, compensation, pay rates, union codes, office locations, supervisors, and job titles.

- Process job changes, promotions, demotions, transfers, and primary job number updates across the same or different locations.

- Coordinate with the Benefits team on union-related changes that may affect employee benefits or eligibility.

- Ensure all employee data modifications are accurate, properly documented, and completed within established timelines.

**2. Employee Lifecycle Administration**

- Review and process new hire records, promotion requests, and employee status changes.

- Manage leave of absence (LOA), return-from-leave transactions, terminations, reactivations, and employee transfers.

- Administer employee personal action requests and maintain subcontractor records.

- Validate employee transactions to ensure completeness, accuracy, and compliance with internal procedures.

**3. Data Reconciliation and Reporting**

- Perform data reconciliation between HR, payroll, timekeeping, and benefits systems.

- Analyze and resolve data discrepancies and transaction fallouts between ADX, WinTeam, and LISA, as applicable.

- Execute manual data corrections and maintain accurate records of all adjustments.

- Prepare reconciliation reports and support timely resolution of issues affecting payroll processing and employee benefits.

**4. Compliance, Audits, and Quality Assurance**

- Conduct periodic and ad hoc reviews of employee job data, pay rates, and anniversary bonus eligibility.

- Validate benefits-related changes arising from union code updates.

- Perform data quality checks and audits to identify inconsistencies and prevent downstream processing errors.

- Ensure compliance with applicable labor laws, union agreements, internal policies, and data management standards.

**5. Employee Personal Information Management**

- Process changes to employee addresses, email addresses, and phone numbers.

- Validate and update direct deposit and banking information in accordance with established security procedures.

- Maintain and update Social Insurance Number (SIN) records where applicable.

- Ensure sensitive employee information is handled confidentially and maintained securely.

**6. IT Coordination and Stakeholder Management**

- Raise, track, and follow up on IT service tickets related to employee data changes and system access dependencies.

- Collaborate with Payroll, Benefits, HR Business Partners, and IT teams to resolve data-related issues.

- Communicate transaction status, discrepancies, and required corrective actions to relevant stakeholders.

- Identify opportunities to improve data accuracy, processing efficiency, and operational workflows.

## Required Skills and Competencies

- Strong knowledge of HR operations, employee master data management, and employee lifecycle processes.

- Experience with HRIS, payroll, and timekeeping systems such as ADX, WinTeam, LISA, or equivalent platforms.

- Understanding of payroll inputs, compensation changes, employee benefits, and union-related transactions.

- Strong analytical, data validation, and reconciliation skills.

- Knowledge of HR data audits, compliance requirements, and process documentation.

- Excellent attention to detail, problem-solving, and organizational skills.

- Effective communication and stakeholder coordination abilities.

- Ability to manage multiple transactions while meeting accuracy and turnaround-time targets.

## Preferred Qualifications

- Bachelor’s degree in Human Resources, Business Administration, Commerce, or a related discipline.

- 7–10 years of relevant experience in HR Operations, Payroll Operations, Employee Data Management, or Order Management.

- Experience supporting integrated HR, payroll, benefits, and timekeeping systems.

## Additional Requirements

- Former TCS employees are not eligible to apply.

- PAN and date of birth (DOB) are required for candidate profile creation, subject to the recruitment process and applicable data privacy requirements.