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GRATITUDE INC
APAC · AFRICA · U.S.A

SME – Adobe Technical Voice Support

8 Views 11 hours ago
Experience 2–8 Year(s)
₹
Salary Confidential
Location Hyderabad
3 candidate(s) already applied

Job Description

TCS IS HIRING! | SME – Adobe Technical Voice Support

Are you an Adobe expert with excellent communication and coaching skills? This opportunity is for you!

TCS is hiring experienced Subject Matter Experts (SMEs) for Technical Voice Support in Hyderabad. If you have strong knowledge of Adobe products and enjoy helping customers and guiding support teams, apply now!

Job Details

  • Company: TCS

  • Role: SME – Technical Voice Support

  • Location: Hyderabad

⭐ Must-Have Skills

  • Strong knowledge of minimum 3–4 Adobe products.

  • Ability to handle advanced technical and product-related queries.

  • B1/B2-level English voice communication skills.

  • Strong troubleshooting and technical guidance skills.

  • Ability to explain product features and solutions clearly to global customers.

Good-to-Have Skills

  • Training / Train-the-Trainer (TTT) experience.

  • Knowledge Transfer (KT) and refresher training experience.

  • Agent coaching, mentoring and knowledge-sharing experience.

  • Experience supporting international voice processes.

Key Responsibilities

  • Handle advanced Adobe product-related queries.

  • Provide technical guidance and troubleshooting support.

  • Conduct knowledge transfer sessions and refresher training.

  • Coach and mentor agents to improve product knowledge.

  • Support floor teams with technical and process-related guidance.

Interested Candidates?

Ready to take your technical support career to the next level? Apply now!

Questionnaire Link: https://myglit.com/lateral/cref/95aa305715





Key Skills

22 Skills
CRM (Customer relationship Management) Digital media Problem Solving Root cause analysis Technical Support Team Handling Troubleshooting Team Management Communication Skills Process Improvement customer support International voice Process Incident Management team leadership Training & Development Expertise Adobe Creative Cloud ADOBE ACROBAT Basic troubleshooting SaaS support Adobe Photoshop, Illustrator, Premier, or After Effects or other related tools Adobe Experience Manager Adobe InDesign

Role Specifications

Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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