Associate - Domain Utilities
Gratitude IncAssociate - Domain Utilities
Job Description
Key Skills
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Associate – Domain Utilities
Location: Kolkata
Experience: 1–5 Years
Role Overview
We are looking for an Associate – Domain Utilities with experience in the Utilities domain and strong communication and back-office operations skills. The role involves handling UK customers, managing client and internal stakeholders, maintaining accuracy in daily operations, and preparing reports for various stakeholders.
Preferred Experience
1–5 years of experience in the Utilities domain
Experience handling UK customers preferred
Experience in managing client and internal stakeholders
Qualification
Graduate in Geography / GIS (Hons) or a relevant discipline
Key Responsibilities
Execute and manage back-office operations and processes.
Ensure accuracy in daily work while meeting defined timelines and SLAs.
Build and maintain strong relationships across various business units and account levels.
Ensure accuracy and adherence to defined quality and work standards.
Prepare and maintain reports for various internal and client stakeholders.
Handle customer communications through emails and calls professionally.
Manage confidential information with discretion and professionalism.
Coordinate effectively with internal teams and clients to resolve operational requirements.
Required Skills
Utilities Domain Knowledge
UK Customer Handling
Client & Stakeholder Management
MS Excel, Word & PowerPoint
Excellent Written & Verbal Communication
Email & Call Handling
Reporting & Data Accuracy
Back-Office Operations
Confidentiality & Professionalism
Attention to Detail
Additional Information
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.
Role
Data Entry Specialist
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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