Contract Administrator (Senior Process Associate)

Role Overview

‎

‎We are looking for a detail-oriented Contract Administrator to manage the end-to-end contract lifecycle, including contract creation, validation, setup, amendments, and activation within ERP systems. The role involves ensuring contract accuracy, compliance, and timely processing while coordinating with internal teams and clients to support accurate billing and revenue realization.

‎

‎Key Responsibilities

‎

‎1. Contract Setup & Maintenance

‎

‎Validate contract templates and ensure all required information is complete.

‎Create and maintain customer and contract records in ERP systems such as SAP and other contract management tools.

‎Update mandatory contract details, including billing terms, pricing, sites, contacts, and rate cards.

‎Attach signed contracts and supporting documents for audit and compliance purposes.

‎Process contract amendments, updates, renewals, and terminations.

‎Handle inbound and outbound calls to address contract status and setup-related queries.

‎

‎2. Validation & Compliance

‎

‎Perform quality checks to ensure contract accuracy and completeness.

‎Ensure adherence to approved templates and contractual terms.

‎Validate purchase order (PO) details and billing inputs to prevent downstream billing issues.

‎Follow internal SOPs, SLAs, and client contractual requirements.

‎

‎3. Contract Lifecycle Management

‎

‎Manage contract creation through activation and work order setup, where applicable.

‎Support customer and site onboarding and activation workflows.

‎Track changes in pricing, scope, and contractual terms and ensure timely system updates.

‎Perform reconciliations to ensure successful contract interfacing and processing.

‎

‎4. Stakeholder & Client Coordination

‎

‎Coordinate with Operations, Finance, and Commercial teams for contract inputs and clarifications.

‎Communicate contract setup completion to relevant stakeholders.

‎Follow up on missing or incomplete information.

‎Respond to client queries related to contract setup and amendments.

‎

‎5. Process Governance & Improvement

‎

‎Ensure adherence to SLA timelines and quality benchmarks.

‎Identify process gaps and recommend workflow improvements.

‎Maintain accurate documentation and reports to support audit requirements.

‎Contribute to continuous improvement and automation initiatives.

‎Required Skills & Qualifications

‎Bachelor's degree in Finance, Accounting, Business, or a related field.

‎2–6 years of relevant experience in Contract Administration, Contract Lifecycle Management, Order-to-Cash, or Lease Administration.

‎Strong understanding of contract lifecycle management and billing dependencies.

‎Hands-on experience with ERP systems such as SAP or contract management tools.

‎Strong attention to detail and validation skills.

‎Good communication and stakeholder management skills.

‎Must-Have Skills

‎Contract Lifecycle Management.

‎Contract Administration.

‎ERP Systems experience.

‎Contract creation, validation, setup, amendments, and activation.

‎Good-to-Have Skills

‎Finance & Accounting (F&A) knowledge.

‎Stakeholder management.

‎Strong verbal and written communication skills.

‎Experience with contract management platforms such as Javelin or equivalent.

‎Key Competencies

‎Accuracy and attention to detail.

‎Analytical thinking and problem-solving.

‎Process adherence and compliance mindset.

‎Customer orientation.

‎Ability to manage high volumes and meet strict deadlines.

‎Tools & Systems

‎ERP Systems (e.g., SAP).

‎Contract Management Platforms (e.g., Javelin or equivalent).

‎Key Performance Indicators (KPIs)

‎Contract setup turnaround time (TAT).

‎Accuracy rate / First-Time-Right (FTR).

‎SLA adherence.

‎Reduction in billing issues caused by contract defects.

‎Productivity and volume processed against targets.

‎Reduction in contract-related escalations.

‎Apply Now

‎

‎Candidates with hands-on experience in Contract Administration, Contract Lifecycle Management, and ERP systems are encouraged to apply. If you have the required expertise and are looking for your next career opportunity, apply now!