CSR-International Voice Process -Hyderabad
Gratitude IncCSR-International Voice Process -Hyderabad
Job Description
Key Skills
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WE ARE HIRING - HYDERABAD
International Voice Process | Immediate Joiners
Location: Hyderabad (Work From Office)
Salary: Up to 7 LPA
Education: Graduation Mandatory
Job Code: 425831
Notice Period: Immediate Joiners Only
Role: SaaS Tech Support + Sales (International Voice Process)
What We Are Looking For:
- Graduate (or Undergrad with 18 months international BPO voice exp)
- Mandatory International Voice Experience
- Excellent English Communication - C1 Level (CEFR)
- Ready to work in Rotational Shifts including Night Shifts
Your Role:
- Handle inbound queries via Voice / Chat / Email for SaaS products
- Provide First Call Resolution for billing, subscription, refund and account access
- Support installation and activation on Windows, iOS, Android, MacOS
- Drive cross-sell and upsell while maintaining customer-first approach
- Document cases in CRM and ensure timely follow-ups
- Troubleshoot complex issues and handle escalations professionally
Apply Now
Great growth + Free product subscriptions for learning
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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