Customer Chat Process Executive

Gratitude Inc

290 Views

18 hours ago

1-2 Year(s)

₹ 1 - ₹ 2 Thousand p.a

Mumbai

Job Description

Key Skills

Customer Relations Customer Service Time Management Communication Skills Customer oriented Customer Care Voice and non-voice customer support

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Job Title :

Non Voice (Chat Process) - Night Shifte

Responsibilities :

* Respond to customer inquiries and provide assistance via chat in a timely and accurate manner

* Identify and escalate priority issues to the relevant team for resolution

* Maintain accurate and detailed records of customer interactions and transactions

* Identify and suggest process improvements to enhance customer satisfaction

* Stay up-to-date with product knowledge and process changes

* Ensure adherence to company policies and guidelines

Requirements :

* Excellent written communication skills in English

* Strong attention to detail and accuracy

* Ability to multitask and handle multiple chats simultaneously

* Willingness to work in Night Shifts

* Freshers are welcome to apply

Qualifications :

* Minimum educational qualification of a high school diploma or equivalent

* Basic computer knowledge and typing skills

* Ability to adapt and learn quickl* Ability to adapt and learn quickly

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Chat

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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Vineeta Natholia

Recruiter - Gratitude Inc

NA, india

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