Customer Service Agent

Gratitude Inc

1325 Views

20 hours ago

1-2 Year(s)

Mumbai

Job Description

Key Skills

Communication Communications CRM (Customer relationship Management) Customer Relations Customer Service english Customer Management BPO Voice Process Communication Skills Customer oriented BPO Skills BPO Operations Customer Engagement BPO Call center good communication skills International BPO BPO/ITES

1 candidate(s) have already applied for this Job. Apply now

Hi, I am actively #hiring for a well known position!

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Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Location: Mumbai

Salary: Maximum upto 6.5 LPA (Depends on your last drawn)

Candidates should have atleast 1 year of International BPO experience.

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Saba Jumani

Recruiter - Gratitude Inc

NA, india

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