GRATITUDE INC

APAC · AFRICA · U.S.A

Customer Service Associates | Voice Process | Mumbai & Pune

8 Views 10 hours ago

Experience 1–3 Year(s)

₹

Salary ₹ 25 – 58.33 Thousand p.m

Location Mumbai, Pune

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2 candidate(s) already applied

Job Description

TCS is Hiring! | Customer Service Associate – International Voice Process

Build Your Career with TCS!

TCS is hiring Customer Service Associates for its International Voice Process in Mumbai and Pune. If you have international customer service experience and strong English communication skills, this is a great opportunity!

Job Details

Company: TCS
Customer Service Associate
Mumbai: US Voice Process – Banking & Cards
Pune: International Voice Process

Process: Banking & Cards (US and Australia) / Telecom Activation

Hiring Grades: BPOZ, BPO1, BPO2

Salary: Up to ₹7 LPA (CTC)

Experience: 1–3 years

Work Mode: Work from Office

Eligibility

Graduate with 1–3 years of international voice/customer service experience in BPO/BPS.
Excellent English communication skills.
Good customer-handling and problem-solving skills.
Basic knowledge of MS Windows and computer applications.
Strong data-entry accuracy.
Willing to work rotational shifts, weekends and overtime when required.
Telecom experience and knowledge of Australian/New Zealand culture are an advantage.

Key Responsibilities

Handle inbound customer calls and resolve queries.
Provide effective solutions and ensure customer satisfaction.
Manage complaints and escalations professionally.
Communicate with customers and internal teams.
Follow process guidelines and compliance requirements.
Maintain quality and service standards.

⭐ Why Apply?

Opportunity to work with TCS.
Salary up to ₹7 LPA.
Exposure to international customer service processes.
Opportunity to grow your career in the BPO industry.

Interested in Applying?

Take the next step! Fill out the questionnaire using the link below to apply.

Questionnaire Link: https://myglit.com/lateral/cref/eed309f7e2

Apply now and take your career forward with TCS!

Key Skills

26 Skills

Conflict Resolution CRM (Customer relationship Management) Customer Service Problem Solving Customer Management BPO Voice Process business communication BPO Operations Customer Engagement Data Entry Customer Care International BPO typing skills customer support International voice Process banking operations .Service Delivery Quality Monitoring Strong English Communication Skills Inbound Calling Attention to detail Strong written and verbal communication- English Good exposure in to escalation management Process documentation & SOPs International Voice Support & Professional Communication Technical Support or Telecom Operations

Role Specifications

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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About Company

Gratitude Inc

Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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