Customer Service Executive – International Voice | Bangalore
Gratitude IncCustomer Service Executive – International Voice | Bangalore
Job Description
Key Skills
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We are hiring Customer Service Executives for an International Voice Process in Bangalore. This role is ideal for candidates with strong communication skills, international customer support experience, and the ability to deliver exceptional customer service while handling technical and account-related queries.
Key Responsibilities
Handle inbound customer interactions through voice, chat, and email channels.
Provide first-call resolution whenever possible and ensure high customer satisfaction.
Assist customers with subscription management, billing inquiries, cancellations, refunds, and invoice-related concerns.
Support account-related issues including login problems, password recovery, account verification, and account access troubleshooting.
Guide customers through software installation, activation, deployment, and usage across Windows, MacOS, iOS, and Android platforms.
Educate customers on product features, upgrades, downgrades, add-ons, and licensing options.
Identify opportunities for customer retention, cross-selling, and upselling while maintaining a customer-first approach.
Diagnose customer issues by asking relevant questions and determining root causes for effective resolution.
Accurately document customer interactions in CRM systems and ensure timely follow-up on open cases.
Escalate complex issues when required and share recurring trends or product feedback with internal teams.
Meet operational KPIs, quality standards, customer satisfaction metrics, and sales targets.
Required Skills
Communication Skills
Excellent verbal and written English communication skills.
Ability to communicate clearly and professionally with global customers.
Strong active listening, empathy, and customer handling skills.
Ability to manage challenging customer interactions while maintaining professionalism.
Strong interpersonal and relationship-building abilities.
Customer Service & Problem Solving
Experience handling international voice support processes.
Strong troubleshooting and analytical skills.
Ability to resolve customer concerns efficiently and effectively.
Experience in customer retention, cross-selling, and upselling.
Familiarity with CRM tools and case management processes.
Technical Knowledge (Preferred)
Understanding of Windows, MacOS, iOS, and Android environments.
Experience supporting SaaS or software products.
Knowledge of software installation, activation, licensing, and account management.
Eligibility Criteria
Graduate in any discipline (mandatory).
Minimum experience in an International Voice Process.
Excellent English communication skills.
Experience in customer service, technical support, sales support, or related functions.
Immediate joiners preferred.
Must be willing to work from the Bangalore office.
Must be comfortable working in rotational shifts, including night shifts.
Compensation & Benefits
Salary: Up to ₹7 LPA
Opportunity to work with global customers.
Exposure to international customer support operations.
Continuous learning and product training programs.
Career growth opportunities in customer experience and support functions.
Location: Bangalore
Experience: International Voice Process Experience Mandatory
Salary: Up to ₹7 LPA
Work Mode: Work From Office
**Ex TCS Employees can't apply
PAN and DOB are required for profile creation**
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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