Customer Service non voice process

Gratitude Inc

520 Views

21 hours ago

1-2 Year(s)

₹ 1 - ₹ 2 Thousand p.a

Mumbai

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service customer service analyst Chat Process Chat Support Customer service advisor Customer Service Manager

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Job Title: Non Voice (Chat Process) - Night Shift

We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift. As a Non Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information.

Responsibilities:

Respond to customer inquiries and provide assistance via chat in a timely and accurate manner

Identify and escalate priority issues to the relevant team for resolution

Maintain accurate and detailed records of customer interactions and transactions

Identify and suggest process improvements to enhance customer satisfaction

Stay up-to-date with product knowledge and process changes

Ensure adherence to company policies and guidelines

Requirements:

Excellent written communication skills in English

Strong attention to detail and accuracy

Ability to multitask and handle multiple chats simultaneously

Willingness to work in Night Shifts

Freshers are welcome to apply

Qualifications:

Minimum educational qualification of a high school diploma or equivalent

Basic computer knowledge and typing skills

Ability to adapt and learn quickly

We offer competitive compensation packages, including night shift allowances, and opportunities for growth and development within the company. If you are a self-motivated individual with excellent communication skills and are looking for a challenging and rewarding opportunity, please apply for this position.

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Chat

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Rachita Karkera

Recruiter - Gratitude Inc

NA, india

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