Customer Support Executive(International Voice / Chat Process)

Gratitude Inc

662 Views

19 hours ago

1-2 Year(s)

₹ 5 - ₹ 6 Thousand p.a

Delhi, Mumbai, Thane

Job Description

Key Skills

BPO Voice Process International Call Centre Chat Process Chat Support voice account Call centre voice International BPO International voice Process

6 candidate(s) have already applied for this Job. Apply now

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Selecting and hiring new staff.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Pranjal Nimase

Recruiter - Gratitude Inc

NA, india

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