Delivery Excellence Partner
Job Description
Key Skills
4 candidate(s) have already applied for this Job. Apply now
Hiring: Delivery Excellence Partner
Locations: Mumbai | Chennai | Pune | Delhi | Nagpur | Hyderabad | Kolkata
CTC: Up to ₹20 LPA
Experience: 10+ Years
Employment: Full-time
We are looking for an experienced Delivery Excellence / Lean Six Sigma professional to drive process improvement, quality, transformation and business excellence initiatives across FAO/BPO operations.
Must Have:
• Lean Six Sigma Green Belt certification
• 10+ years of overall experience
• 4+ years in Lean Six Sigma/Transformation for FAO processes
• BPO/Service industry experience
• Strong Process Improvement & Quality experience
• Willingness to work in all shifts and travel as required
⭐ Good to Have:
Black Belt/Master Black Belt | Finance & Accounting exposure | RPA/Agentic AI | Data Analytics | ISO/CMMI | PMP/Agile
Qualification: M.Com / MBA Finance / CA / ICWA / Engineering with relevant transformation expertise.
Ex-TCS employees are not eligible.
Interested candidates, please complete the questionnaire:
https://myglit.com/lateral/cref/8450d4f7b7
PAN & DOB will be required for profile creation.
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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