Delivery Manager – HRO [German Speaking]

Gratitude Inc

229 Views

3 weeks ago

Delivery Manager – HRO [German Speaking]

9-14 Year(s)

₹ 1.3 - ₹ 1.4 Lacs p.m

Bangalore (Bangalore)

Quick Apply Apply

Job Description

Key Skills

Lean Methodologies Lean Six Sigma Black Belt PMP Lean Six Sigma Certified .Shared Services Lean Six Sigma Yellow Belt Trained/Certified Lean Six Sigma Training Lean Six Sigma Green Belt Knowledge of Lean 6 Sigma Practices and Continuous improvement Techniques. Lean six sigma / PMP certified Minimum 10-12 years of experience in the Outsourcing industry (HRO preferred) of which at least 4-5 years in managing large Transformation initiatives

41 candidate(s) have already applied for this Job. Apply now

Delivery Manager – HRO [German Speaking]

Location: Bangalore, Whitefield | Work Setup: Onsite | Shift: Central European Time [CET]

Job Type: Full-time | Band: BPO 5 | Experience: 9–14 Years

Job ID: 407303 | Salary: 16–17 LPA

Role Overview

Lead end-to-end Hire-to-Retire [HRO] service delivery across one or multiple HR towers. Ensure operational excellence, SLA/OLA adherence, stakeholder satisfaction, and continuous improvement for German-speaking clients. Act as the single point of contact for client and global stakeholders.

Key Responsibilities

- Service Delivery Ownership: Own the CLIENT account/portfolio. Ensure SLA/OLA compliance, KPI tracking, risk/issue management, and consistent service performance

- Governance & Improvement: Establish client governance with reviews/reporting. Drive transition, stabilization, process improvements, and automation. Track productivity and cost optimization benefits

- Escalation & Resolution: Act as primary POC for escalations. Drive RCA, CAPA, and timely resolution. Capture and deliver client requirements via defined processes and change management

- Quality & Compliance: Drive service quality via audits, standards adherence, and continual service improvement [CSI]. Ensure value realization for the client

- Stakeholder & Cost Management: Collaborate with Delivery, Ops, Finance, HR, Security, and Vendors. Identify cost optimization via resource pyramid, automation, and standardization without impacting service standards

Must-Have Skills & Qualifications

- Experience: 9–14 years in service delivery and client account management. HRO/ HR shared services exposure required

- Language: B2+ level German – Written & Verbal fluency is mandatory. Strong English communication

- Domain: Strong operational governance, SLA management, and stakeholder management. Understanding of HR industry practices and delivery models

- Education: Graduate / Post Graduate – Graduation is compulsory

- Competencies: Analytical thinking, Planning & organizing, Relationship management, Customer & result orientation, Service mindset, Innovation

Preferred Qualifications

Lean/Six Sigma or PMP/Prince2 certification. Experience supporting German/EU HR operations. GBS, Shared Services, or Outsourcing background.

Behavioural Competencies

Strong people & business management, Problem-solving & decision-making, High cultural sensitivity in global environments.

Role

German Language Expert

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

3+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

₹ 45 - ₹ 60 Thousand p.m

Ahmedabad, India

Details