Delivery Manager - Payroll

Gratitude Inc

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1 day ago

Delivery Manager - Payroll

7-10 Year(s)

₹ 1.4 - ₹ 1.67 Lacs p.m

Hyderabad

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Job Description

Key Skills

HR Payroll 12+ years of experience in payroll operations, HRO delivery, or service management Experience in US payroll processing and compliance

8 candidate(s) have already applied for this Job. Apply now

Job Summary
The Delivery Manager – Payroll is responsible for leading end-to-end payroll operations

within an HRO environment, ensuring service excellence, compliance, and client

satisfaction. The role focuses on managing US payroll processes, leveraging HRIS platforms

such as Oracle HRMS and SAP SuccessFactors, and ensuring adherence to statutory

frameworks. This position plays a critical role in driving operational efficiency, governance,

and continuous improvement initiatives across payroll delivery.

Key Responsibilities
 Lead end-to-end payroll service delivery across global HRO programs

 Ensure adherence to SLAs, KPIs, and payroll governance frameworks

 Manage US payroll statutory compliance including tax filing, reporting, and

deductions

 Oversee payroll processing lifecycle (gross-to-net, reconciliations, year-end

activities)

 Utilize HRIS platforms (Oracle HRMS, SAP SuccessFactors) for payroll execution and

reporting

 Handle escalations, complex payroll scenarios, and issue resolution

 Drive automation, process improvements, and transformation initiatives

 Engage with clients and stakeholders for governance, service reviews, and reporting

 Ensure accuracy, audit readiness, and compliance with regulatory requirements

 Collaborate with cross-functional teams (HR, Finance, IT) for seamless delivery

Required Qualifications
 Graduate / Postgraduate in HR, Finance, or related field

 Payroll certifications (CPP, FPC) – preferred

Experience Requirements
 12+ years of experience in payroll operations, HRO delivery, or service management

 Experience in US payroll processing and compliance

 Prior experience in handling client delivery and payroll operations on a scale

Key Skills & Competencies
 Strong domain expertise in payroll operations and HR processes

 In-depth knowledge of US payroll statutory regulations and compliance

 Excellent stakeholder and client management capabilities

 Strong analytical, problem-solving, and decision-making skills

 High ownership, accountability, and delivery focus

 Leadership mindset with ability to manage cross-functional teams

Tools & Systems

 Oracle HRMS (Payroll, HR modules)

 SAP SuccessFactors (Employee Central, Payroll)

 Reporting & analytics tools

Stakeholder Interaction
 Clients and business stakeholders

 Payroll, HR, and Finance teams

 IT and system support teams

 Vendors and external partners

 Internal leadership and delivery teams

Success Metrics / KPIs
 SLA and KPI adherence

 Payroll accuracy and error rate

 Compliance and audit success rate

 Client satisfaction scores

 Turnaround time for payroll cycles

 Process efficiency and automation outcomes

Language Requirements
 English

PAN and DOB are required for profile creation

Role

Customer Delivery Manager

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

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