DERM Lead (Delivery Excellence & Risk Management)

Gratitude Inc

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2 days ago

DERM Lead (Delivery Excellence & Risk Management)

9-15 Year(s)

₹ 1.25 - ₹ 1.66 Lacs p.m

Hyderabad

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Job Description

Key Skills

Agile Artificial Intelligence (AI) Automation Change management Innovation Leadership Problem Solving Program management Quality Management System Stakeholder Management Quality Process Excellence Manager Team Management Communication Skills Digital Transformation Data analytics PMP Delivery Excellence Process Improvement risk management, machine learning client management Six Sigma Master Black Belt continuous improvement Risk governance Lean Six Sigma Greenbelt (CMMI) Excellent analytical (excel) and presentation skills Process Improvement and Business Transformation Accounts Payable / Finance & Accounting

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Job Title: DERM Lead (Delivery Excellence & Risk Management)

Location: Hyderabad

Experience: 9–15 Years

Employment Type: Full-Time

Salary: Up to ₹20 LPA

Band: BPO 6

Role Overview

We are looking for an experienced DERM Lead to drive Delivery Excellence, Quality Management, Process Transformation, and Continuous Improvement across client engagements. The ideal candidate will possess strong expertise in Lean Six Sigma, Quality Management Systems (QMS), Automation, Data Analytics, Risk Management, and Stakeholder Management while leading strategic transformation initiatives.

Key Responsibilities

Drive a data-driven culture through Quality and Delivery Excellence initiatives.
Lead Lean Six Sigma projects to improve productivity and business value.
Develop continuous improvement roadmaps for client accounts.
Deploy and sustain Quality Management Systems (iQMS), ISO, and CMMI practices.
Lead innovation, automation, and digital transformation initiatives.
Conduct thought leadership workshops and quality methodology trainings.
Drive proactive risk identification through the No Surprise Framework.
Engage with clients and stakeholders to ensure successful deployment of Delivery Excellence initiatives.
Mentor teams on Lean Six Sigma, QMS, Automation, and Process Excellence.
Promote continuous process improvement, governance, and operational excellence.

Required Skills & Qualifications

10+ years of overall experience in Business Transformation or Process Excellence.
Minimum 4 years of Lean Six Sigma/Transformation experience in FAO processes.
Lean Six Sigma Green Belt Certification (Mandatory).
Strong expertise in Lean Six Sigma methodologies.
Experience in Quality Management Systems (QMS), ISO, and CMMI.
Strong stakeholder, client, and program management skills.
Experience in Automation, Data Analytics, AI, or Machine Learning (preferred).
Excellent analytical, presentation, communication, and problem-solving skills.

Preferred Skills

Lean Six Sigma
Lean Six Sigma Green Belt
Black Belt (Preferred)
Process Excellence
Business Transformation
Delivery Excellence
Continuous Improvement
Quality Management Systems (QMS)
ISO
CMMI
iQMS
Automation
Data Analytics
Artificial Intelligence (AI)
Machine Learning (ML)
Risk Management
Program Management
Stakeholder Management
Client Management
Digital Transformation
Process Improvement
Governance
PMP
Agile

Important Information

Ex-TCS employees are not eligible to apply.

PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Application Process

To proceed with your application, please complete the AI Assessment using the link below.

Assessment Link: https://myglit.com/lateral/cref/fafbb25dd5

Role

Quality Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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