French Language Executive

Gratitude Inc

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2 weeks ago

French Language Executive

6-8 Year(s)

Mumbai (mumbai central)

Job Description

Key Skills

workday French Language

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Role - French Language Executive
Location - Mumbai
Exp range - 6 to 8 years
BPO 3
Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only
Required Skills & Qualifications
· Excellent communication and stakeholder management.
· Proficiency in French language (written and spoken)
· Expertise to interact with native French speakers
· Experience in customer service and interaction skills
Good to have skills
· Workday Workforce Lifecycle
· Organization and Absence Management
Key Responsibilities
Managing interactions with employees over phone, e-mail and chat related to below processes:
· Roster Construction: Develop and finalize daily staffing rosters, assign relief staff, guarantee full
coverage, and designate specific locations for coverage one day in advance.
· Overtime/Undertime and Relief Management: Initiate and coordinate OT callouts, grant reduced
overtime within thresholds, and track all decisions for audit.
· Sick Call Coverage: Monitor and address sick leave notifications, employ prioritized call-out
processes, and maintain logs of sick calls and adjustments.
· Communication Protocols: Maintain open communication with Scheduling, Deployment MO, and
leadership; escalate issues and document all communications.
· Attendance Desk: Triaging calls per day for absence reporting, data entry, record keeping, system
updates, compliance audits, and process guidance.
· Dependability: Scheduling and conducting meetings with employees regarding attendance, using
Power BI dashboards to identify meeting needs, coordinating with union representatives, and managing
post-meeting data entry.

DOB PAN will be needed Profile creation

Role

Any Other

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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