German Language Customer Service Analyst (P4) – Accenture

German Language Customer Service Analyst (P4) – Accenture

Career Level: CL11
Location: Gurugram, Haryana
Experience: 3–5 Years
Qualification: Any Graduation
Salary: Up to ₹15 LPA
Language Requirement: German – P4
Shift: Rotational Shifts

Job Overview

We are looking for a German Language Customer Service Analyst to join Accenture's customer service operations team in Gurugram. The candidate will be responsible for managing day-to-day sales order processing, handling customer inquiries, resolving order-related issues and claims, and ensuring a high level of customer satisfaction.

The role involves interacting with commercial and residential customers in German through voice-based communication, coordinating with internal teams, and ensuring accurate and timely resolution of customer requests throughout the order lifecycle.

Key Responsibilities

• Process and enter day-to-day sales orders accurately into the system.

• Communicate with commercial and residential customers in German through calls.

• Handle customer inquiries related to sales orders, products, services, and order status.

• Investigate and resolve order-related claims, complaints, and service issues.

• Coordinate with commercial teams and relevant internal stakeholders to ensure timely order processing and issue resolution.

• Provide appropriate assistance to customers before, during, and after the purchase or use of products and services.

• Maintain accurate customer records and update relevant information in internal systems.

• Follow established processes, quality standards, and service-level agreements.

• Analyse customer issues, identify solutions, and escalate complex cases whenever required.

• Work collaboratively with team members to maintain operational efficiency and customer satisfaction.

Mandatory Skills & Qualifications

• German Language Proficiency – P4 (Mandatory).

• 3–5 years of relevant experience in German-language customer service or customer support operations.

• Any graduate qualification.

• Excellent verbal and written communication skills in German.

• Good English communication skills.

• Experience in handling customer queries, order management, claims, or customer support processes.

• Ability to communicate professionally with commercial and residential customers.

• Strong problem-solving, analytical, and coordination skills.

• Basic computer proficiency and familiarity with CRM, ERP, or order management systems.

Preferred Experience

• Experience in international voice-based customer service operations.

• Exposure to sales order management, order processing, or order-to-cash (OTC) processes.

• Experience handling customer complaints, claims, and escalations.

• Ability to work in a target-driven environment while maintaining service quality.

Work Environment

• Individual contributor role within a collaborative team environment.

• Ability to work with moderate supervision and follow established operational guidelines.

• Rotational shifts may be required.

• Opportunity to interact with internal stakeholders and support international customers.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining Strategy and Consulting, Technology, Operations, and Accenture Song, the company serves clients across more than 40 industries in over 120 countries.

Company Website: https://www.accenture.com/