GERMAN LANGUAGE (P4) – CUSTOMER SERVICE SENIOR ANALYST

GERMAN LANGUAGE (P4) – CUSTOMER SERVICE SENIOR ANALYST
JR Number: AIOC-S01670449

Career Level: 10 (CL10)

Location: Gurgaon (Gurugram)

Skill required: Language Translation – Customer Service

Qualification: Any Graduation

Experience: 5 to 8 years
Notice period: Up to 30 days


ABOUT THE COMPANY
We are a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Song, powered by the world's largest network of Advanced Technology and Intelligent Operations centers. 

ROLE OVERVIEW

The role requires exceptionally good command of German and the ability to manage the customer service process end to end. Provide assistance before, during and after customers purchase or use products or services. Address inquiries, resolve issues and ensure customer satisfaction to build and maintain positive relationships.


MANDATORY SKILL

German Language – P4. Proficiency must be verified through the applicable language assessment.


ROLES AND RESPONSIBILITIES

• Analyse and solve increasingly complex problems.

• Interact daily with peers within the company, with some interaction with clients and/or the company management.

• Work with minimal instruction on daily tasks and moderate instruction on new assignments.

• Make decisions that affect your work and may affect the work of others.

• Work as an individual contributor and/or oversee a small work effort or team.

• This role may require rotational shifts.