Global Payroll Delivery Lead

Gratitude Inc

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4 weeks ago

Global Payroll Delivery Lead

11-18 Year(s)

Bangalore (Bangalore)

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Job Description

Key Skills

Quality Control Global payroll knowledge 12+ years of experience in payroll operations, HRO delivery, or service management

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Role Overview

The Global Payroll Delivery Lead will oversee mid-to-large-scale global payroll operations across multiple geographic regions. This role acts as the primary liaison between internal teams, HR/IT leaders, and client stakeholders, ensuring 100% payroll compliance, accuracy, and timely execution while managing end-to-end process controls, implementations, and transitions.

Key Responsibilities

Operations & Incident Management: Oversee end-to-end multi-country payroll delivery, monitor performance metrics, balance workloads, and handle complex escalations.
Quality Control & Governance: Play an active end-to-end QC role, conduct process control training, and prepare monthly SLA metrics, dashboards, and executive reporting.
Stakeholder Management: Serve as the primary operational link between teams and global business partners/customers.
Transitions & Implementation: Lead payroll tool implementations and multi-region transitions smoothly without service disruption.

Qualifications & Requirements

Education: Bachelor’s degree in HR, Business Administration, or a related field (Minimum 15 years of regular full-time education).
Experience: 15+ years of experience with global payroll systems, processing, or HRIS platforms.
Core Tool Expertise: Hands-on experience with ADP GlobalView and ADP Celergo is mandatory.
Geographic Coverage: Proven global payroll processing experience across regions including US, UK, Middle East (UAE, Saudi Arabia), Canada, LATAM, Europe, APAC, and ASEAN.
Skills: Excellent presentation and verbal/written communication skills; strong analytical, critical thinking, and decision-making capabilities.

Role

Payroll

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Accounting / Tax / Company Secretary / Audit

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