Group Lead – Employee Benefits Operations
Gratitude IncGroup Lead – Employee Benefits Operations
Job Description
Key Skills
32 candidate(s) have already applied for this Job. Apply now
Group Lead – Employee Benefits Operations
Location: Pune
Experience: 10–12 Years
Band: BPO 5
Salary: Up to ₹17 LPA
Shift: 9:00 AM – 6:00 PM IST
Job Overview
We are looking for an experienced Group Lead – Employee Benefits Operations with a strong Finance & Accounting / HRO background. The role will lead Employee Benefits Operations, oversee claims and reimbursement processes, manage team performance, and ensure SLA and KPI achievement.
Key Responsibilities
Lead and oversee the Employee Benefits Operations function.
Review employee claims for accuracy, completeness, and compliance.
Act as the SPOC for stakeholders, handling queries, escalations, and updates.
Lead and manage a team of processors and monitor their performance.
Analyze claims to identify trends, potential fraud, process gaps, and improvement opportunities.
Handle escalations and ensure timely resolution.
Prepare and publish performance reports and metrics for leadership.
Maintain process documentation and ensure effective cross-skilling of team members.
Ensure consistent achievement of SLA and KPI targets.
Manage client relationships and support operational delivery.
Oversee employee travel claims processing and reimbursement for the India market.
Support Accounts Payable / Accounts Receivable reconciliation activities.
Required Qualifications
10–12 years of overall experience in Finance & Accounting, HRO, Client Management, or related operations.
Minimum 3–4 years of experience managing teams of 25–40 resources.
Strong experience in AP/AR, reconciliation, employee claims, travel claims, or reimbursement processing.
Commerce Graduate preferred.
CA Inter passed is preferred/required as per the role requirements.
Strong communication and stakeholder management skills.
Excellent analytical and problem-solving abilities.
Customer-centric approach with the ability to work under pressure and meet deadlines.
Strong team leadership and performance management skills.
Experience with MS Office, MS Excel, and SAP.
Willingness to work from Pune, 9:00 AM–6:00 PM IST.
Key Skills
Accounts Payable (AP) | Accounts Receivable (AR) | Employee Benefits Operations | Travel Claims | Claims Processing | Reimbursement | Account Reconciliation | Finance & Accounting | Team Management | Client Management | MS Excel | SAP | SLA/KPI Management
Preferred Skill: Accounts Payable (AP)
Important Note
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth will be required for profile creation.
Apply Now
Interested candidates are requested to complete the questionnaire:
QUESTIONNAIRE LINK – https://myglit.com/lateral/cref/0cc899868b
Role
Operations Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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