Head of Contact Centre

Gratitude Inc

3294 Views

19 hours ago

5-7 Year(s)

₹ 40 - ₹ 50 Thousand p.m

Mumbai

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Job Description

Key Skills

Banking Leadership Monetary Collection Sales Collections Process Contact Centre BPO industry International BPO

343 candidate(s) have already applied for this Job. Apply now

Job Purpose

The role incumbent will be responsible for running the customer contact centre through our in-house team and the outsourced partner. Role Set up and lead the contact centre operations for both voice and non-voice channels. Voice channel will include both inbound and outbound operations. Non-voice channel will include chat, social media, email. Set up and lead the customer grievance desk Set up end to end contact centre process in collaboration with all other functions like Operations, Collections, Credit, Sales etc. Ensure continuous improvement, cost & people efficiency, learning & development of the service delivery officers Manage key contact centre relationships – technology and people partners Ensure highest standards in service delivery resulting in customer satisfaction and delight. Ensure quality assurance, compliance, regulatory and legal obligations are met across all interactions.

Required someone from banking handling contact centre profit and loss

Salary- 40-50 Lakhs

depends on the last drawn salary.

Role

Collections Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Banking / Financial Services

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Seyi Garr

Recruiter - Gratitude Inc

NA, nigeria

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